Registration Business Analyst

The salary range for this position is CAD $35.36/Hr. - CAD $50.83/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

The Registration Standards and Data Quality (RSDQ) Analyst Team develops and maintains registration and scheduling related policies, procedures, standards, and Guidelines. They also provife testing support and liaise with various stakeholders regarding system changes and issues. The Registration Business Analyst plans, analyzes and implements new client administration applications including for Client Identity Management (Provincial Enterprise Master Person Index (EMPI)), Client Registration (ADT Systems (Eclipsys, Cerner, GE Care Cast, McKesson, Meditech and CAIS)) and Client Scheduling (Enterprise Scheduler, CWS etc.). The role will also look at enhancements to existing applications for all relevant sites within the organization and ensures the applications meet the needs of the users as well as the standards for client identity management and client registration data collection and reporting requirements. The BA also assists in the development, maintenance, and rollout of tools to assist in data collection, integrity and integration including the Program/Careteam Database, Lower mainland Indicator Reporting, Bed Map Database and Provincial Web Application. Maintains and supports software applications by troubleshooting and providing solutions to users related to application use problems. Develops, maintains, and disseminates applicable system and user documentation and communications.

• Comprehensive knowledge of policy and standards for client identity management and client registration data collection.
• Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information and Protection and Privacy Act.
• Knowledge of project management methodologies and techniques, principles and practices.
• Understanding of systems analysis and design, related tools and techniques (e.g. data flow diagrams, etc.), and continuous quality improvement.
• Knowledge of hospital operations and health care administration requirements.
• Demonstrated verbal and written communication skills including strong business writing skills and the ability to effectively communicate technical information to a variety of audiences.
• Ability to analyze operational problems and identify innovative solutions.
• Ability to work effectively with people from various disciplines with varying degrees of functional and technical experience.
• Demonstrated ability to manage effective relationships with vendors and external organizations.
• Effective interpersonal and facilitation skills including the ability to work effectively with diverse user community.
• Ability to coordinate and lead work groups.
• Ability to manage own work activities to achieve maximum efficiency.
• Ability to effectively utilize related hardware and software.
• Skilled in Microsoft Office for Business.

• Gather, analyze, and translate business requirements into functional specifications, use cases, business rules, and detailed test plans.
• Act as the liaison between operational teams and technical teams to ensure business needs are accurately translated into system functionality and architecture.
• Collaborate with Registration, Health Records, Finance, and Clinical leaders to resolve registration issues and support process improvements.
• Monitor, analyze, and report on registration data quality metrics and trends to support leadership decision-making.
• Ensure application configurations and business processes align with Ministry of Health, CIHI, MIS, and organizational standards and guidelines.
• Provide subject matter expertise on client registration, scheduling, data standards, policies, and system functionality for regional initiatives and process redesign projects.
• Develop and enhance audit tools, reports, and quality assurance processes to improve the accuracy, security, and integrity of patient demographic data.
• Support end users by troubleshooting registration and scheduling system issues, documenting incidents, and coordinating resolutions with technical teams.
• Lead and participate in system testing activities, including integration, user acceptance, regression, volume, and unit testing to validate business requirements.
• Develop stakeholder communications, presentations, documentation, and recommendations while supporting post-implementation reviews and continuous quality improvement initiatives.

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.