Manager, Facilities Work Control & Integrated Systems

This position will serve as the AiM software administrator, billing manager and manager of work control administration. AiM is an IWMS (integrated work management system) from AssetWorks that is connected with the customer-facing portal ReADY, and the mobile apps in the “Go” family. The AiM system is used by Facilities Management for customer requests, work order processing, purchase orders, departmental billing and space management. Responsibilities include: ensuring the integrity of data within AiM, providing technical and functional support for AiM users, the development and generation of reports or data analysis utilizing tools such as BIRT, IBM Cognos, Oracle SQL, Power BI, etc., and daily management of the work control team. Responsible for billing work order costs in a timely manner, researching and resolving customer billing questions, and reconciling various accounts to ensure all charges have been accurately billed while following University and State guidelines and procedures. Position manages system enhancements and quality standards of AiM, including configuration, maintenance, report development and generation, review and troubleshoot reports to verify accuracy of data and proper functionality. Coordinates all end-user testing as new releases, upgrades or enhancements are implemented while following University and State guidelines and procedures. Participates in strategic planning and data analysis to assist in determining future needs and enhancements, through communication with stakeholders, analysis of Facilities processes and practices, developing technical solutions that improve departmental effectiveness and efficiency using knowledge and understanding of Facilities operations, budgetary and accounting practices, and a clear understanding of the system’s capabilities, customer impacts, data relationships, and database table structures. Work with campus stakeholders for potential integration of information between AiM, Banner ERP, and ArcGIS. Develops workflows for the ReADY request software and assists with technical support of other IT systems used by Facilities.

This position is designated as essential personnel.

Required Qualifications

Experience providing daily technical support for end users. Experience coordinating system upgrades and enhancements. Demonstrated knowledge of best business practices, state budget or accounting practices and demonstrated good customer services attitude and abilities. Experience developing and maintaining training material. Experience configuring and maintaining enterprise applications. Experience with report writing and database design. Proficiency with Microsoft Office, SQL databases and reporting tools. Demonstrated use of effective problem-solving, organized, communication, and interpersonal skills. Ability to communicate technical information to end users and to provide highly responsive customer service and manage competing deadlines. Ability to interpret and enforce University policies and procedures.

Preferred Qualifications:

Experience with Oracle databases and MongoDB and familiarity with JavaScript. Proven knowledge and experience with accounting processes and principles. Knowledge of the Banner ERP and/or familiarity with state reporting, budget or purchasing requirements; experience with multilayer work process software systems. Experience with AiM Integrated Work Management System, API, BIRT Report Writer, Cognos, Microsoft Power BI, Tableau, Crystal Reports, and familiarity with facilities organization. Experience supervising a team of employees.

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