Logistics Specialist

The Logistics Specialist will coordinate, dispatch, and monitor daily towing and recovery operations for Finger Lakes Wrecker. This position serves as the primary point of communication between customers, tow truck drivers, dealerships, and outside service providers. The Logistics Specialist is responsible for receiving and prioritizing service requests, assigning drivers, monitoring driver locations, maintaining accurate records, and ensuring timely and efficient service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while delivering exceptional customer service.

(Additional duties as assigned)

• →Receive, document, prioritize, and dispatch incoming towing, recovery, roadside assistance, and vehicle transport requests.
• →Coordinate daily driver schedules, assignments, routes, and service calls to maximize operational efficiency.
• →Monitor driver locations, availability, and job status to ensure timely response and completion of service requests.
• →Communicate effectively with drivers, customers, dealerships, law enforcement agencies, motor clubs, and other service providers.
• →Provide customers with accurate service information, estimated arrival times, and updates regarding service requests.
• →Maintain accurate dispatch logs, towing records, vehicle information, and service documentation.
• →Coordinate vehicle pickups, deliveries, and storage locations, including communication with dealership personnel and customers.
• →Respond to changing schedules, emergency requests, and unexpected service delays while maintaining operational priorities.
• →Utilize dispatch software, GPS tracking systems, and other communication tools to coordinate daily operations.
• →Assist with maintaining yard records, including vehicle arrivals, releases, accident tows, and storage information.
• →Identify and communicate operational concerns, equipment needs, and service issues to the Wrecker Supervisor.
• →Support a safe, efficient, and customer-focused work environment.

• High School Diploma or GED (General Equivalent Diploma).
• One to three years of experience in dispatching, logistics coordination, transportation, towing operations, or a related customer service environment preferred.
• Previous experience in towing and recovery dispatch operations preferred.

• Ability to work a flexible schedule, including occasional evenings, weekends, holidays, and overnight hours as operational needs require.
• Ability to maintain confidentiality of customer, employee, and company information.
• Ability to respond professionally and effectively to emergency situations and time-sensitive service requests.

• Ability to sit, stand, walk, talk, hear, use hands to grasp, handle or feel, reach, bend, and perform repetitive motions of the hands and/or wrists.
• Ability to remain seated and operate a computer, telephone, and communication equipment for extended periods.
• Ability to maintain concentration, accuracy, and attention to detail while handling multiple calls and assignments.
• Ability to make timely decisions, resolve scheduling conflicts, and respond effectively to changing operational conditions.
• Ability to communicate clearly and professionally with customers, drivers, and other personnel.

• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize and manage multiple service requests simultaneously.
• Ability to remain calm, professional, and effective in high-pressure situations.
• Strong customer service and problem-solving skills.
• Attention to detail and accuracy in recordkeeping and data entry.
• Ability to work independently and collaboratively with drivers, supervisors, and other departments.
• General knowledge of local roads, geographic areas, and transportation routes.
• Basic understanding of towing and recovery operations, vehicle types, and equipment capabilities preferred.
• Ability to exercise sound judgment when assigning and prioritizing service calls.

• Computer Software: Microsoft Office, including Word, Excel, and Outlook; dispatch management software and electronic recordkeeping systems.
• Communication Equipment: Multi-line telephone systems, two-way radios, mobile communication devices, and related dispatch equipment.
• Dispatch Technology: GPS tracking systems, electronic mapping applications, and vehicle location software.
• Office Equipment: Computers, printers, scanners, and other standard office equipment.

• Exerts up to 10 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.
• Primarily sedentary work involving sitting for extended periods, with occasional walking and standing.

• Work is primarily performed in an office or dispatch environment.
• Occasional weekend, overnight, evening, and holiday hours may be required.
• May occasionally be exposed to noise, vehicle traffic, weather conditions, and other environmental factors when entering operational or vehicle storage areas.
• Work may involve frequent interruptions, multiple communication channels, and time-sensitive situations.

• Hazards: Slips, trips and falls, repetitive motion injuries, ergonomic strain associated with prolonged computer use, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and movement. Training is provided covering workstation ergonomics, slips, trips and falls, safe lifting techniques, and workplace safety procedures.

• All requirements are subject to modification to provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.
• This job description in no way states or implies that these are the only duties that would be performed by the employee(s) occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• Finger Lakes Wrecker and Maguire Auto Group reserve the right to add to or revise an employee's job duties at any time at their sole discretion, consistent with applicable law.
• This document does not create an employment contract, implied or otherwise, or alter the at-will employment relationship, subject to applicable law.