Billing Associate

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

ShopMy is growing fast, and every brand we work with relies on clear, accurate billing. As our Billing Associate, you’ll be the person who makes that happen: you’ll keep invoices accurate, payments tracked, and accounts reconciled, and you’ll be the first stop when a brand or a teammate has a billing question. The ideal candidate loves getting the details right, enjoys helping people, and wants to build better billing processes as we scale.

• Respond to brand billing inquiries about invoices, payment status, credits, and account changes with clear, timely answers.
• Work with Customer Success, Sales, and Finance to resolve account issues and keep billing records in sync.
• Handle billing requests end to end, including invoice corrections, credits, voids, and subscription updates.

• Monitor incoming payments and follow up with brands on open and past-due balances.
• Investigate and resolve payment discrepancies with internal and external stakeholders.

• Reconcile AR and payments daily.
• Maintain audit-ready records of invoices, payments, and adjustments.
• Support month-end close.

• Support the development and documentation of standardized billing processes and resources that help internal teams self-serve.
• Identify recurring issues in billing inquiries and recommend fixes.

• Staying organized while managing multiple billing cycles and deadlines.
• Solving discrepancies with curiosity and professionalism.
• Being a responsive, helpful partner to brands and internal teams.

• 2+ years of experience in billing, accounts receivable, or financial operations.
• Bachelor’s Degree
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills, with the ability to explain billing clearly to brands and colleagues.
• Familiarity with accounting or billing software (e.g. NetSuite, Stripe).
• Proficiency with Excel and Google Sheets, including VLOOKUPs and pivot tables.

• Experience in a customer-facing billing or support role.
• Experience with subscription or usage-based billing models.
• Familiarity with Salesforce.
• Experience in a high-growth or startup environment.
• Passion for the creator economy or digital commerce.