Customer Service Representative - Austin Facilities Management

About This Position

Join our team as a Customer Service Representative and be the welcoming face of the City of Austin! In this important role, you'll work the front desk at Austin City Hall and greet visitors, manage multi-line phones, answer questions, and provide guidance to guests. If you're passionate about delivering outstanding service in a fast-paced and dynamic environment, this is the job for you!

Please note that the Department may close the job posting at any time after seven (7) days.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Monday through Friday; 8:00 a.m. to 5:00 p.m.
Hours may vary based on departmental needs and initiatives. Some evening, weekend, and holiday work may be required. This is a non-exempt level position.

The City of Austin employment application is an official document.  Incomplete applications will not be considered.  A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

• List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.
• Do not use statements such as “see resume” or “see LinkedIn profile.”
• Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.
• A resume and cover letter is required and should describe your interest in the position and highlight relevant experience.
• All responses to supplemental questions must be supported by information in your application.
• No changes will be accepted after the job posting closes.

• We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees). 
• Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
• Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body.  Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications.  A formal and official verification process will be required before the offer extension step if you are selected for the offer.

• This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
• External new hires must meet the City’s Driver Record Evaluation (DRE) standards (e.g., no more than 3 moving violations or 6 points in the last 36 months).

• If the position requires travel, you must meet City of Austin's Driver Record Evaluation (DRE) requisite standards, Otherwise, you are responsible for transportation to and from multiple job sites as needed.

• Some positions are designated as Critical or Essential.  Employees in these roles are required to report to work during emergencies or when operations are modified.  This may include working from a designated site or an alternative work location.

• Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.
• A skills assessment may be required as part of the hiring process.

• Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

• A criminal background check may be required, depending on the responsibilities of the position.

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

.

.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

.

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.