Accounts Receivable Specialist

Canada·TorontoFull-Time Employeemid

Finance & AccountingAccounts Receivable Specialist

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Requirements Summary

Build a strong understanding of Maple’s AR processes, billing models, customer arrangements, and accounting systems. Independently man

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Finance & AccountingAccounts Receivable Specialist

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

We’re looking for an Accounts Receivable Specialist to help keep Maple’s billing and collections processes accurate, timely, and well managed. You’ll work with customers and internal teams to resolve issues and give the business clear visibility into outstanding receivables.

As an Accounts Receivable Specialist, you will:

Own the full accounts receivable cycle, including customer and contract setup, invoicing, payment application, and collections. Keep customer and billing records accurate in the accounting system.

Monitor customer accounts for overdue balances and payment irregularities. Follow up with customers, resolve issues, and arrange payment plans when appropriate.

Manage the AR inbox and work with customer contacts and internal teams, including Sales and Client Success, to resolve billing disputes and support timely payment.

Maintain and reconcile the AR aging report, and prepare weekly updates on collection status, trends, and risks.

Monitor Days Sales Outstanding (DSO) and identify opportunities to improve collections.

Reconcile the AR subledger, intercompany accounts, and assigned balance sheet accounts, and support AR activities during month-end close.

Help ensure customer invoices have accurate tax coding and support tax compliance and year-end filings.

Follow segregation-of-duties requirements and approval workflows for customer transactions.

Support internal and external audit requests related to accounts receivable.

Identify opportunities to improve AR processes and systems, including through automation, and maintain clear process documentation.

Provide ad hoc reporting and contribute to finance projects as needed.

Build a strong understanding of Maple’s AR processes, billing models, customer arrangements, and accounting systems.

Independently manage recurring invoicing, payment applications, collections follow-ups, and reconciliations

accurately and on time.

Build effective working relationships with customers and internal stakeholders.

Identify outstanding balances and billing discrepancies, and follow through to resolution or escalate as needed.

Manage the end-to-end AR function consistently, ensuring accurate and timely billing, payment application, reconciliations, and collections.

Use AR aging and DSO trends to identify collection risks and opportunities to improve performance.

Resolve billing disputes and overdue balances through consistent customer follow-up and coordination with internal stakeholders.

Identify and implement process or automation improvements that strengthen invoicing accuracy and collections efficiency.

Keep customer records and supporting documentation current in the accounting system, and maintain audit-ready reconciliation schedules.

Three to five years of experience in accounts receivable or a closely related accounting role, including hands-on ownership of the full AR cycle.

Experience with AR aging, account reconciliations, and month-end close support.

Proficiency in Microsoft Excel or Google Sheets and experience with accounting or ERP systems. NetSuite experience is an asset.

Strong attention to detail and the ability to manage competing priorities and deadlines.

Clear, professional communication skills for working with customers and internal stakeholders.

Integrity and discretion when handling confidential financial and customer information.

A bachelor’s degree in Accounting, Finance, or a related field is an asset. Equivalent relevant experience is also valued.

Requirements

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We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.