Implementation Coordinator

We’re proud to say we’ve built a team of curious, passionate pros — from marketers and tech wizards to designers and strategists — who love what they do and bring their A-game every day. We take our work seriously, but not ourselves. We believe great ideas come from collaboration, humor, and a little bit of fun along the way. 

When you work at Reingold, you get more than a job, you get a community. We offer competitive salaries, a comprehensive benefits package, a dynamic hybrid work environment, a vibrant workplace and growth opportunities in a variety of specialty areas. That means when we find great people (and they find us), they stick around for the long term.

That's where you come in. We are seeking an experienced, organized, and mission-driven Implementation Coordinator to support the planning, execution, coordination, and evaluation of connected care technology implementation initiatives across complex healthcare environments. In this role, you will help support implementation projects that drive awareness, readiness, adoption, and sustainment of digital health and virtual care tools among healthcare staff, Veterans, family members, caregivers, facility and network stakeholders, and other end users.

The Implementation Coordinator will support the development and execution of implementation strategies, project plans, readiness assessments, training programs, campaign toolkits, stakeholder engagement activities, and reporting deliverables. 

This is a hybrid role, requiring at least two days per week on site at Reingold’s headquarters in Alexandria, VA. 

• Support implementation projects supporting digital health, connected care, virtual care, training, communications, and technology adoption initiatives.
• Develop and maintain project plans, schedules, trackers, status reports, meeting materials, and implementation documentation.
• Coordinate implementation activities across internal teams, clients, stakeholders, subject matter experts, and end users.
• Support planning and execution of readiness assessments, implementation strategies, deployment activities, and adoption efforts.
• Track project milestones, risks, issues, dependencies, deliverables, and performance metrics to ensure timely and high-quality execution.
• Facilitate meetings, trainings, office hours, workshops, and stakeholder engagement sessions, as needed.
• Support the development and refinement of implementation materials, training resources, toolkits, job aids, communications, and reporting products.
• Monitor stakeholder feedback, adoption barriers, and implementation challenges; recommend process improvements and solutions.
• Prepare project updates, findings, recommendations, and implementation outcomes to leadership and stakeholders.
• Collaborate with cross-functional teams to ensure alignment with project goals, client priorities, and contract requirements.
• Apply project management, change management, implementation science, and human-centered design principles to support sustainable adoption.
• Ensure all assigned activities and deliverables are completed accurately, professionally, and on schedule.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

• Active U.S. Public Trust determination or ability to obtain one
• Master’s Degree with 2+ years of relevant experience, Bachelor’s Degree with 10+ years of relevant experience, or equivalent combination

• Experience working with the Department of Veterans Affairs or other federal healthcare organizations.
• Familiarity with VA systems, processes, stakeholders, or healthcare delivery environments.
• Experience with telehealth, virtual care, connected care, My HealtheVet, digital health tools, or patient engagement technologies.
• Demonstrated success managing complex projects, workstreams, timelines, deliverables, risks, and stakeholder expectations.
• Background supporting programs in healthcare, government, technology, consulting, or other complex organizational environments.
• Strong ability to coordinate cross-functional teams and drive work forward in fast-paced, client-facing settings.
• Skilled in developing project plans, status reports, briefings, trackers, implementation materials, and executive-level communications.
• Proven ability to support adoption, training, deployment, process improvement, and change management activities.
• Comfortable facilitating meetings, presenting updates, documenting decisions, and following up on action items.
• Track record of building productive relationships with clients, partners, leadership, subject matter experts, and end users.
• Proficiency with Microsoft Office Suite and collaboration tools such as Microsoft Teams and SharePoint.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities with minimal supervision.

Prolonged periods sitting at a desk and working on a computer.

This position will not have direct reports but will be expected to mentor junior teammates and to lead by example and influence.

Reingold is dedicated to providing equal opportunity for individuals of all abilities. If you require assistance or need accommodation at any stage of the application process because of a disability or medical condition, please feel free to email careers@reingold.com or contact a member of the People & Experience team at 202-333-0400.

Reingold has a policy of maintaining a workplace free of drugs and alcohol. For access to the full policy, which is part of the Reingold Employee Handbook, email careers@reingold.com. Reingold ensures a safe, healthy, and productive work environment for its employees and others. All applicants are advised that full compliance with this policy is a condition of employment at Reingold.

Applicants must have authorization to work for any employer in the United States. We are currently unable to sponsor or to take over sponsorship of an employment visa. U.S. citizenship may be required for future project assignments that involve access to classified information. Candidates must be able to obtain and maintain a U.S. government security clearance if required.

Reingold is proud to be an Equal Opportunity Employer. We invite applications from all interested individuals including veterans and persons with disabilities.