Director, Shared Services Center

• →Develops and executes the strategic vision, operating model, and implementation roadmap for the shared services function.
• →Leads the delivery of centralized administrative services, including operational support, financial administration, procurement, contracting, reporting, and compliance-related activities.
• →Establishes service standards, policies, procedures, and performance metrics that promote efficiency, consistency, and high-quality service delivery.
• →Builds and maintains strong relationships with Center and faculty leaders as well as administrative stakeholders to identify needs and align services with organizational priorities.
• →Oversees staffing, workload distribution, professional development, and performance management for the shared services team.
• →Directs continuous improvement efforts through process assessment, workflow redesign, resource optimization, and service enhancements.
• →Leads shared event support operations and provides oversight of administrative logistics for Center-sponsored programs and initiatives.
• →Oversees shared marketing, communications, and data administration functions, ensuring services meet the evolving needs of supported centers.
• →Analyzes operational data, service utilization trends, stakeholder feedback, and performance metrics to inform strategic decision-making and resource planning.
• →Partners with University administrative offices to ensure compliance with institutional policies, financial controls, regulatory requirements, and best practices.
• →Manages related teams. Establishes department priorities, may be responsible for the management of the center budget, allocates resources and executes strategic plans.
• →Oversees a communication strategy and marketing efforts aimed at increasing the visibility of the Center. Collaborates with others to make the center a valuable resource to all students and contributes to the broad goals of creating a stronger campus community.
• →Performs other related work as needed.

• Project management certification and/or Lean Six Sigma training.

• Bachelor’s degree.

• Master’s degree. 

• Leadership experience in operations, administration, shared services, project management, organizational effectiveness, or related areas.

• Leading professional staff, teams, or organizational functions.

• Background within higher education, academic medical centers, research institutions, or mission-driven organizations.

• Developing and improving operational processes and service delivery models.

• Proven ability to influence stakeholders, build consensus, and lead organizational change.

• Strong financial and business acumen, including budget and resource management.

• Familiar with leading organizational changes, operational excellence, or service transformation initiatives.

• Strong ability to manage competing priorities and work independently.

• Strong communication, presentation, and organizational skills.

• Understanding of shared services or centralized administrative models.

• This position is currently expected to work a minimum four days per week in the office.

• Resume/CV (required)
• Cover Letter (required)

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FLSA Status

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Pay Range

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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