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Job Summary:
This role oversees and manages the day-to-day operations of one (or more) section(s) of the Learning Commons (LC). The position ensures that the primary focus of all employees is customer service to maximize student success.
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Primary Duties and Responsibilities:
Essential Performance Requirements*
⦁ Supports the strategic objectives of the Learning Commons
⦁ Creates and implements training for assigned employees
⦁ Designs and implements sound operational policies and procedures for the Learning Commons
⦁ Evaluates the effectiveness of operational policies and procedures
⦁ Recommends purchases and monitors expenditures for items suited for assigned area(s), including multiple learning labs
⦁ Develops instructional objectives, plans, and assessment tools for the area of responsibility
⦁ Maintains inventory records and accurate accountability for all supplies, materials, equipment, and software computer packages in multiple labs
⦁ Provides excellent customer service as primary contact for patrons of the Learning Commons
General Supervision and Management
⦁ Oversees daily work activities, provides training and guidance, monitors performance, and ensures work is completed accurately and efficiently
⦁ Performs advanced or more complex functional work alongside staff while supporting departmental operations and service delivery
⦁ Provides direct day-to-day leadership and guidance to staff to support effective task completion and employee development
Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College
Supervision
Works under the supervision of the assigned campus leader
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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Required Minimum Qualifications:
⦁ Bachelor's degree and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience
⦁ Two (2) years' working experience supervising (e.g., leading people, processes, programs, or projects that include planning, execution, and monitoring outcomes)
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Preferred Qualifications:
⦁ Master's degree
⦁ At least one (1) year's working experience developing educational promotional materials
⦁ At least one (1) year's working experience planning, publicizing, and implementing programs
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Knowledge, Skills and Abilities:
⦁ Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
⦁ Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, and presentation software
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Physical Demands and Work Environment:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
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Accommodation/EEO Statement:
Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.
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