Client Service Intern

Azqore is a leading digital service provider that specializes in information systems and banking operations outsourcing tailored for private banks. As a subsidiary of Indosuez Wealth Management, Azqore benefits from the strength of one of the largest banking conglomerates in Europe. As a Client Service Intern, you will be part of a dynamic client service function supporting internal teams and client banks. This role offers hands-on exposure to banking operations, client support processes, and cross-functional collaboration in an international environment. You will work closely with experienced team members to ensure timely and accurate handling of client requests while developing your functional and technical knowledge.

As a Client Service Intern, you will support the Client Service function in its day-to-day interactions with client banks and internal teams. Working closely with experienced colleagues, you will help ensure that client requests are recorded, monitored and followed up in a timely and accurate manner.

This internship offers practical exposure to banking operations, client support processes and cross-functional collaboration in an international environment.

• Support the reception, registration, classification and prioritisation of client requests and enquiries.

• Assist with the initial analysis of client issues and monitor cases through to resolution, under the guidance of the team.

• Escalate cases to senior colleagues or relevant support teams when required, using internal tools and systems.

• Coordinate with internal stakeholders and support teams to facilitate the effective handling of client requests.

• Assist in monitoring client service tickets and follow-up actions in line with service quality and turnaround expectations.

• Support client meetings by helping to prepare materials and, where appropriate, taking minutes.

• Contribute to process improvement, documentation and knowledge-management initiatives.

• Provide support on ad hoc projects and initiatives relating to Client Service and Operations.

🧙‍♂️ Your profil

• Currently pursuing a bachelor’s degree in Banking, Finance, Business, Information Technology or a related discipline.

• Candidates in their final year of study will be preferred.

• Strong interest in private banking operations, financial products or technology.

• A basic understanding of financial markets or banking concepts would be an advantage.

• Good analytical and organisational skills, with strong attention to detail.

• Clear communication skills and a willingness to learn.

• Comfortable using IT systems and digital tools.

• Able to work collaboratively in a team-oriented environment.

• Availability to commit to a six-month internship is preferred.

Internship duration: Six months preferred