Senior Director, Developer Experience

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• →Build and lead the enterprise Engineering Effectiveness function, establishing a small senior nucleus team and expanding it as measurable organizational leverage is demonstrated.
• →Own the developer experience as one connected system across local development, source control, build, continuous integration and continuous delivery (CI/CD), testing, release, observability, and supporting tooling.
• →Assess engineering practices across the organization, identify gaps between intended and actual workflows, and address recurring sources of friction through root-cause analysis and systemic solutions.
• →Partner directly with engineering, architecture, product, quality assurance (QA), DevOps, security, infrastructure, and engineering management teams across regions to ground priorities in how work is actually performed.
• →Study high-performing and struggling teams to determine which practices, tools, and operating conditions can be scaled, and what structural changes are needed to make enterprise expectations achievable.
• →Evaluate existing standards, mandates, metrics, reporting obligations, and tool investments; reduce collection effort, improve decision value, or recommend elimination when costs exceed realized benefits.
• →Own the practical evaluation and adoption of AI-assisted software development by running production-representative proofs of concept and scaling only those tools and use cases that demonstrate measurable engineering value.
• →Validate proposed tools and practices through working prototypes and real-world pilots before broader adoption, while partnering with architecture, security, compliance, and infrastructure to meet enterprise requirements.
• →Define decision-linked engineering-effectiveness measures and maintain a prioritized roadmap that improves commit-to-production cycle time, automation, release confidence, tool adoption, and return on engineering investment.
• →Communicate findings and results to senior and executive stakeholders, chair recurring engineering-effectiveness reviews and monthly business reviews, and empower teams through clear decision frameworks, delegation, and accountability.
  

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Company:

• Demonstrated senior engineering leadership experience building or leading developer experience, platform engineering, engineering productivity, or engineering effectiveness capabilities in a large, complex organization.
• Deep knowledge of modern software delivery practices and the software development life cycle (SDLC), with the ability to connect architecture, development, testing, deployment, observability, and operations into an end-to-end system.
• Experience diagnosing systemic engineering constraints, using quantitative and qualitative evidence to prioritize investments, and demonstrating measurable improvements in delivery speed, reliability, quality, or engineering capacity.
• Experience leading cross-functional, enterprise-scale change across engineering, product, QA, DevOps, security, infrastructure, compliance, and architecture teams in a global operating environment.
• Hands-on technical credibility, including experience developing prototypes, evaluating tools, leading pilots, and translating technical findings into recommendations for senior and executive stakeholders.

Required Technical Skills

• Expertise across developer toolchains, including source control, build systems, CI/CD, automated testing, release management, and observability.
• Ability to design and implement automation, prototypes, and platform or developer-tooling solutions using production-representative engineering environments.
• Experience defining and applying engineering-effectiveness measures, such as cycle time, deployment and release quality, defect and rollback rates, adoption, and realized tool value.
• Practical experience evaluating AI-assisted development models and tools through controlled proofs of concept, usage evidence, and measurable engineering outcomes.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience standing up a new enterprise capability or center of excellence and scaling it based on demonstrated value.
• Experience in a regulated, security-conscious, or data-intensive enterprise environment.
• Experience leading globally distributed technical teams and influencing across regions without relying solely on direct authority.
• Experience rationalizing enterprise technology portfolios, including improving adoption, renegotiating scope, consolidating tools, or retiring investments that no longer deliver sufficient value.

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