Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Customer Growth Executive, you'll own the health, growth, and long-term success of some of Infobip's most important Tier 1 clients. You'll be their trusted point of contact — the person who understands their business well enough to anticipate what they need, and who knows how to mobilise the right people internally to deliver it. The role sits at the intersection of relationship management and commercial ownership. You'll run regular business conversations with your clients, make sure their accounts are set up and performing, watch their traffic closely, and spot the opportunities to grow the account before anyone asks you to.

• →Build and maintain trusted relationships with your assigned Tier 1 clients through regular meetings, sharing Infobip's strategy and roadmap, and positioning us against the competition.
• →Act as the client's focal point for both business and technical expectations, including handling technical escalations and driving service and product adoption.
• →Meet and exceed your quarterly KPIs, with gross profit, margin %, and cross-sells as the most important metrics.
• →Analyse and forecast client traffic, and react quickly to protect growth, minimize losses, and maximize GP and revenue.
• →Work closely with Customer Success on existing and future SaaS business.
• →Work with CPaaS Registrations and Platform Operations to keep each account correctly set up for the agreed business scope — account creation, route management, sender registration, and allowed content filtration.
• →Partner with Revenue Assurance to monitor and act on account health risks, including financial collections and netting.
• →Coordinate internal teams across Customer Success, Sales Engineering, Customer Support, Platform Operations, Procurement, and Revenue Assurance to deliver client requirements on time, and keep all engagements updated in Salesforce.
• →Be a power user of our internal tools (Qlik, SU) for account setup, traffic monitoring, and troubleshooting — and bring both tool feedback and the customer's perspective back to our internal teams and Product.
• →Keep building deep knowledge of Infobip's products, your clients' businesses, and industry trends, while supporting team spirit and helping onboard new colleagues.

• A Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or a related field — or an equivalent combination of education and experience.
• At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
• Exceptional professional English communication skills, both written and spoken.
• Strong administration, analytical, and organizational skills, with a systematic approach to solving problems.
• Comfortable owning commercial targets and having open conversations about numbers with clients and internal stakeholders.
• Able to coordinate technical, operational, and commercial teams toward a client outcome without having formal authority over them.

• Experience in the SaaS industry.
• Exposure to CPaaS or omnichannel communications — SMS, voice, WhatsApp, RCS, or email.
• Familiarity with messaging ecosystem mechanics such as routing, sender ID registration, or content filtering.
• Hands-on experience with Salesforce and with BI or analytics tools such as Qlik, Tableau, or Power BI.
• Experience managing clients across multiple markets or regions.

Read more about our hiring process.