Motor Underwriting Customer Support Executive

We are looking to recruit a Customer Support Executive to join our Motor Underwriting Department on a full-time basis. 

This is an excellent opportunity for someone with strong customer service skills and an eye for detail, looking to build a career in insurance within a dynamic, supportive environment. 

The chosen candidate will play a vital role in supporting our clients and intermediaries by ensuring a professional insurance underwriting experience. Main responsibilities include: 

• Handling enquiries from customers and intermediaries, 
• Providing quotations and underwriting new business for motor insurance, in line with the department’s underwriting guidelines, 
• Following up on quotations and renewals to support client conversion and retention, 
• Issuing new policies and renewals within established authority limits, 
• Checking and processing documentation submitted by intermediaries, 
• Seeing to walk-in customers, answering incoming calls and email enquiries.

On-the-job training will be provided. 

We’re looking for someone organised and confident in dealing with customers and intermediaries, with the ability to multitask effectively and work efficiently in a fast-paced office environment The ideal candidate must have:

• MQF Level 3 or higher (O Levels or equivalent), 
• Strong IT skills, particularly in Microsoft Office applications,
• Excellent communication skills in English, 
• A proactive, team-oriented approach, with the ability to work independently when required. 

• Competitive salary that reflects your experience and contributions. 
• Premium discounts on insurance products, with excess waivers in the event of a claim and credit arrangements for premium payment
• Exclusive discounts on gym membership, retail outlets, etc. 
• Clothing allowance for work attire. 

• Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year. 
• Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose. 
• Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law. 

• Comprehensive insurance coverage, including life, personal accident and health insurance. 
• On-site GP clinic available monthly for health consultations. 
• Confidential access to mental health support at company’s expense. 

• Study support, including financial assistance and additional leave for exams. 
• Reimbursement of professional membership fees to support industry involvement. 
• Qualification Allowance, awarded upon completion of certain qualifications. 
• Ongoing training from experienced in-house trainers, and external providers. 
• Online learning resources, including CPD-accredited sessions. 
• Seminar and conference access. 

• Regular social events that bring the team together. 
• Paid volunteering leave to support causes that matter. 
• Opportunities to engage in CSR initiatives and make a positive impact. 

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation.