IT Support Engineer (Hong Kong)

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.

 

Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.

 

Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.

The Essentials: 4+ years of experience in an IT Helpdesk or customer-facing technical support role.
Independent Operator: Proven ability to work autonomously with minimal supervision. Experience as the sole IT person supporting an office is highly desirable.

Languages: Fluent English and Cantonese are required. Mandarin is a strong plus.

Customer-First Mindset: Excellent communication skills and the patience to explain technical concepts to non-technical staff in a multicultural environment.

Core Tech Experience: Strong hands-on experience troubleshooting and administering Windows, macOS, Google Workspace, MS Office, and related tools. Experience with AI-assisted automation.

Admin Basics: Familiarity with user, group, and policy management in Active Directory and Google Admin console.

Hardware & Network Fundamentals: A strong understanding of laptop hardware, peripherals, and network concepts (Wi-Fi, VPNs, IP addressing, basic switching).

Experience supporting users across multiple countries or time zones in APAC.

Experience working in and administering IT Service Management tools like ManageEngine and Atlassian Jira.
Basic familiarity with PowerShell and scripting.

Familiarity with ITIL.

Relevant IT certifications.

 

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.