Quality Manager

Lead and reinforce compliance with Good Manufacturing Practices (GMP) to ensure the quality and safety of manufactured products.

Develop, implement, and maintain quality standards for incoming raw materials, components, and finished goods, including applicable Playbook standards.

Manage quality assurance laboratories, quality improvement activities, and site quality personnel.

Partner with manufacturing operations to identify and implement process improvements, including the use of technology to optimize quality standards.

Oversee internal and ISO audits, ensuring findings are addressed and corrective actions are completed effectively.

Ensure compliance with organizational policies, regulatory requirements, and applicable quality management standards.

Provide quality leadership and technical support for manufacturing activities, capital projects, new product development, and DTV initiatives.

Build a strong quality culture by developing team capabilities and working with department leaders and manufacturing employees to reinforce quality standards.

Monitor quality metrics, coordinate data collection, and lead management reviews to communicate priorities and drive performance.

Support global quality initiatives and promote adherence to established Quality Absolutes.

Manage and communicate escalated quality issues, ensuring timely investigation and resolution.

Collaborate with manufacturing teams to address recurring quality losses and manage products and components placed on quality hold.

Coordinate product disposition and corrective actions with relevant cross-functional teams, including manufacturing, planning, and quality engineering.

Manage supplier relationships and work directly with raw material suppliers to investigate and resolve non-conformance events.

Own and lead the site's Daily Quality Management System process.

Manage the ISO 9001 quality management system and support its implementation and maintenance across the manufacturing division.

Oversee the quality department budget and prioritize resources in line with strategic quality plans and business objectives.

Collaborate with quality counterparts at other manufacturing locations to share and implement best practices.

Identify and lead continuous improvement opportunities across quality programs, systems, and manufacturing processes.

Oversee product and process qualification activities.

Analyze consumer complaint data and Consumer Response Center (CRC) trends to identify recurring issues and develop corrective projects and improvement plans.