Business Analyst | Garmin Connect Team

At Garmin we create products that are designed indoors for outdoor activities. We do this to enable our customers to make the most of their time spent pursuing their passions.

We recognize the value of flexibility in supporting employee well-being, work-life balance, and effective collaboration. Associates may work from home up to four days per month, or one day per week, while remaining connected to the teams and culture that help us do our best work.

Our roles are primarily office-based because we believe the best ideas, innovation, and strongest professional relationships are built through in-person collaboration, making regular team interaction an important part of our culture and future success.

We are a global company with offices in the US, Europe and Asia. In these centers, we carry out the various stages of product development, from initial concept to mass production of ready-to-sell units. We embrace a vertically integrated business model with strategic design, manufacturing, distribution, sales and support centers around the world to maximize our value to customers.

We are looking for a Business Analyst who will be the interface between the product team and our development team. In this role, you will be responsible for gathering, documenting and effectively communicating user requirements. The Business Analyst also works with stakeholders to drive application/technology solutions and related business processes. We are working in a vertical integration, this means the Business Analyst will provide functional requirements for Web platform, Mobile clients (iOS/Android) and the API. 

• →Proactively explore applications, business processes, and software features to identify overlapping requirements, inefficiencies, and opportunities for improvement.  

• →Adapt communication style to effectively engage diverse group of stakeholders, tailoring approaches to fit the stakeholder's preferences.  

• →Deliver predictable and routine communication to project stakeholders and team members to foster transparency and trust across the business.  

• →Provide training and mentorship to fellow Business Analysts on updated processes, tools, and requirements to ensure consistency and alignment across all projects.  

• →Analyze data and reports from multiple sources to guide product owners in making informed decisions based on user behavior and feedback.  

• →Lead requirement discovery sessions with product owners and cross-functional teams to gather, analyze and document business requirements for mobile and web applications. 

• →Demonstrate a natural curiosity to deeply understand challenges facing our business and customers, asking insightful questions to identify the root cause and opportunities for improvement. 

• →Serve as the subject matter expert for supported applications and software features, providing in-depth product knowledge of business functionality, process flows, and user expectations to project stakeholders. 

• →Serve as a functional proxy product owner and leader for the team, in times when the product owner is unavailable, to ensure requirements meet business and customer needs. 

• →Investigate and stay informed about current industry trends, emerging technologies, and competitor products to provide innovative solutions. 

• →Collaborate with privacy and legal team stakeholders to ensure user data is properly protected and processed according to business standards. 

• Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, Business or relevant field AND a minimum of 3 years relevant experience 
• Must have solid experience as a BA for either mobile or web-related projects  
• Mastery of business analysis principles and methodologies and ability to apply and adapt them into requirements that meet business needs  
• Demonstrated facilitation and expertise in the development of product/concept development plans  
• Proven track record in successfully executing projects of any scale or complexity  
• Advanced understanding of production and operations issues as they relate to engineering project management, including the ability to successfully identify and mitigate risks  
• Superior analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements  
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a cross-functional setting with business partners   
• Ability to work independently with a high degree of competency  
• Agile/Scrum methodology experience and/or training  
• Experience with JIRA  
• Knowledge of human factors in UX design