Principal Software Engineer (Remote, United Kingdom)

Job Summary:

JOB DESCRIPTION – Principal Engineer

Remote, United Kingdom, with travel to London for meetings when required.
Division: TM1 Data Apps

Contract Terms: Permanent, 40hours per week

The TM1 Data Apps area is a group of Ticketmaster teams that provides Reporting, Marketing and Real Time data insights to our clients and partners, following a recent restructure the teams are now focused on working towards a common data source and accelerating our development of features and capabilities for our clients.

Ticketmaster Data Apps is looking for an experienced, motivated, and self-driven candidate who can work across the teams to foster collaboration, introduce best practices, share learnings and support the Engineering Director with designing and engineering larger initiatives within the teams.

Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of data in ticketing with intelligent profile, AI initiatives, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.

• →Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
• →Work with product teams to understand large units of development and the impact on the teams specifically to identify areas of reuse across the teams to eliminate wasteful development.
• →Own and evolve technical strategy and architectural direction across all three teams.
• →Review existing infrastructure and work with the teams to enhance and refactor to modern architectures again focusing on resuse and simplification, develop and design high-traffic, large scale software applications and data flow processes, infrastructure for deploying and long-term maintenance of the systems.
• →Design and develop peripheral systems and processes - monitoring and alerting services, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
• →Push best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
• →Establish shared engineering standards, patterns, and guardrails, and ensure their consistent adoption across the wider function.
• →Identify systemic technical risks and dependencies that span multiple products or teams, and lead their resolution.
• →Work with the teams to design and build a comprehensive QA platform/solution to ensure quality and speed of delivery.
• →Own solution design discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams
• →Influence longer-term technology decisions and investment priorities with senior engineering, product, and business stakeholders.
• →Ensure that solutions developed within individual teams support enterprise architecture, scalability, reliability, and security objectives.
• →Act as a principal technical advisor on decisions with significant or long-term implications beyond the immediate area.
• →Leading teams in development of new systems and new initiatives by executing the duties mentioned above as well as guiding, mentoring and in general helping team members in learning applications, technologies, best practices and processes. Reviewing code for quality, correctness and efficiency.
• →Owning specific work unit deliveries from a day-to-day standpoint – participating in daily agile stand-ups, escalating blockers to stakeholders, ensuring timely completion of tasks & overall project & spring goals. Communicating updates to stakeholders and working with them on timelines.
• →Working with specific team members to aid them in developing their skills.

• Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
• Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
• Ability to manage self and own time, deliver work on time, evaluate and estimate work.
• Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.
• Experience working across multiple teams and working on cross team projects.
• Desire and experience mentoring junior members of the teams

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.
#LI-JCK #LI-Remote

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.