Area Manager

Newcastle-Upon-Tyne (gb)RemoteFull-timemid

Other

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Overview

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

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Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Help us build a future-proof Green Skills workforce, ready to supercharge the transition to a cheaper, flexible and fully renewable energy system. Octopus Energy Services empowers homeowners to drastically reduce their carbon footprint by installing magical Electric Heat Pumps, Solar Panels, Batteries, EV Charge Points, Smart Meters and more. Our field teams deliver an uber-friendly, five-star, in-home service to match the effortless, hassle-free journey Octopus customers experience when choosing a green future. We’ve already trained an army of green-skilled technicians, but we’re only just getting started...

As the Area Manager, you will ensure customers receive the highest customer experience when transitioning to low-carbon technology. You’ll manage all installation activities to ensure they are completed on time and to a high standard. You will proactively work with your direct & indirect teams to forward plan, identifying emerging themes, challenges and opportunities across your area to become the leading low carbon tech installer.

You will have direct management of up to 20 field-based employees. You will work with your direct field team & cross-functional teams (sales, IS, aftercare and utilisation etc) to prioritise the biggest opportunities to improve install throughput and quality, and how to roll out, test and track updates to teams in the field.

Lead a field team to carry out installations of low carbon tech within domestic homes;

Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams;

Find solutions to potential challenges when installing heat pumps to increase customer adoption;

Ensure all installations are performed to the highest standards and meet all compliance criteria;

Lead the teams to ensure health and safety is at the forefront of day-to-day tasks;

Identify and plan for maximum utilisation of field teams to increase productivity;

Review and manage cost control of all installation activities;

Engage the field team to understand and define key issues for improvement/opportunities;

Promote the teams to work together to find solutions to daily challenges and promote new ways of working

Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams;

Build resource requirements to meet operating targets in your area, alongside the recruitment team;

Support cross-manager information sharing and collaboration

Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;

Passionate about customers with the desire to own any problems and manage customers to a positive outcome;

Proactive, anticipating the needs of customers, your team and your colleagues

Able to performance manage a team to maximise their potential;

Ability to lead the day-to-day tasks while future planning for success;

Organised, cool-headed and have resilience that allows you to be calm under pressure;

Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;

Able to see challenges and find innovative solutions to overcome barriers;

Awesome people skills, a keen eye for detail and the ability to think creatively;

Drive to innovate and be excited to do things differently;

Passionate about energy efficiency and the fight against climate change;

Curious and excited to learn and grow;

Ability to analyse data and present information for various audiences

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.