Front of House Lead - GP Practice

Looking for a hands-on leadership role where you can make a visible difference to patients and colleagues every day?

As our Welcome Team Lead, you’ll lead from the front of the practice, supervising the team that gives every patient a professional, efficient and friendly experience. Phone calls are handled centrally, so your focus is on the people in front of you. You’ll be out among patients and colleagues all day, welcoming and checking in patients, supporting the team through busy clinics and stepping in alongside them when needed.

You’ll coordinate rotas and daily staffing, coach colleagues, reinforce high standards and make sure the waiting and observation areas are clean, organised and welcoming. You’ll work closely with the Site Operations Manager, clinicians and central teams to improve patient flow and the experience of visiting the practice.

This role provides day-to-day supervision, feedback and escalation, but not formal line management. The Site Operations Manager remains responsible for formal people management.