Housekeeping Coordinator 房務協調員

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HousekeeperHospitality & Tourism

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Quick Summary

Overview

Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction確保部門所有相關資訊的傳遞與接收，以維持既定標準並達致賓客滿意 Receives, records,

Technical Tools

HousekeeperHospitality & Tourism

Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction
確保部門所有相關資訊的傳遞與接收，以維持既定標準並達致賓客滿意
Receives, records, and distributes various reports, as well as transmits guest requests accurately
接收、記錄及分發各類報告，並準確傳達賓客要求
Responsible for entering accurate room status into the system daily and investigating discrepancies
負責每日準確輸入房間狀態至系統，並調查差異
Maintains and updates administrative data
更新及確保行政資料準確
Maintains working area and equipment in a proper state of cleanliness and repair
保持工作區域及設備的清潔與良好狀態
Reports guest complaints to the Executive Housekeeper or delegate immediately
立即向客房部行政主管或其代表匯報賓客投訴
Complies with hotel health, safety, and hygiene policies and adheres to personnel grooming and hygiene standards
遵守酒店健康、安全及衛生政策，並符合員工儀容及衛生標準
Maintain accurate records of lost & found items
準確記錄失物認領的物品
Monitor housekeeping supplies and assist in inventory control
監察客房部用品並協助庫存管理
Ensure proper documentation and filing of all housekeeping records
確保所有客房部文件妥善存檔
Is multi-skilled in other areas of Housekeeping
具備客房部其他範疇的多項技能
Adheres to Housekeeping standards and procedures
遵守客房部標準及程序
Performs other duties as assigned
執行其他指派工作

Diploma or above in Hospitality Management will be an advantage
持有酒店管理文憑或以上學歷者優先
Self-motivated, detail-oriented with strong interpersonal and communications skills
具主動性、注重細節，並具備良好人際及溝通技巧
Able to perform administrative tasks and knowledge of MS Office applications
能夠處理行政工作，熟悉 MS Office 應用程式
Good command of spoken and written English and Chinese
良好的中英文書寫及口語能力
Hard-working and willing to take responsibilities and initiative
勤奮、願意承擔責任及主動性