Technology Support Tech II - Information Technology (Days)

The Technology Support Technician is a team member of the Information Technology department, participating in the day-to-day operations of the office. The Technology Support Tech, performs general maintenance tasks, troubleshoots and repairs hardware and peripheral equipment located throughout the organization. This individual must be capable of making decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers. Depending on operations, business or project needs, the Technology Support Tech may be asked to perform duties outside what is defined in the job description on a temporary basis.

High School Diploma or GED

Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Driver's License

High school diploma required and 3 years of related experience. 2 years with degree.

2+ years of experience in the medical environment considered a plus.

Neat, pleasant demeanor, confident personality.

Organized, accurate, good knowledge of English grammar and spelling.

Ability to create technical procedural documentation.

Windows hardware (Desktop) or voice hardware (Telecom) and software troubleshooting experience.

Ability to multi-task in a fast-paced environment.

Prior experience in problem resolution position and or customer service required.

Microsoft Configuration Manager Experience (Desktop) or Cisco Call Manager PBX (Telecom) experience is a plus.

Ability to recognize, analyze, and effectively solve problems in a timely organized manner using industry best practices and procedures.