Patient Financial Services Supervisor

Shift Details:  

M-F

8am - 4:30pm

Hybrid

Serve on the leadership team as a supervisor for the designated operation by overseeing all aspects of day-to-day Patient Financial Services. Partner closely with colleagues to serve as a Patient Financial Services expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to and/or assist staff on non-routine or escalated issues and complete performance appraisals and/or disciplinary actions. Coordinate, develop, and maintain various projects for all areas within the department and lead the charge to ensure successful outcomes. Perform routine workflow assessments and make recommendations for improvement. Ensure compliance through audit activities. Work with interdisciplinary teams to resolve issues and optimize the system to deliver a product that makes efficient use of resources. Must work in production as required.

• Minimum of five years of healthcare compliance experience within revenue cycle functions required.  
• Minimum of one year of experience to include the majority of the following: serve as an operational expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues.
• Bachelor's degree required or equivalent combination of education/experience combined required (One year of education equals one year of experience.)  
• Ability to exhibit strong leadership, strong planning and organizational skills required.  
• Ability to work independently, exercise creativity/innovation and be attentive to detail required.
• Strong interpersonal skills.  
• Ability to problem solve and exhibit strong judgment skills in a well-thought out and timely fashion and determine appropriate course of action in significantly complex situations required.  
• Based on department, may be required to work holiday and/or weekends.  
• Expert knowledge in computer-based applications, specifically Microsoft products including Excel and Word required.  
• Excellent written and verbal skills and a demonstrated ability to prioritize work and direct staff required.  
• Ability to type 45 words per minute with 95% accuracy required.  

• Leadership experience preferred.
• Experience with hospital revenue cycle preferred.    
• Project management experience preferred.  
• Bachelor's degree in business administration, healthcare or related field preferred.
• Previous experience with EPIC revenue cycle modules preferred.
• Bilingual preferred.
• Certified coder preferred.