Jury Services Specialist I

Summary Statement

This is an entry level position of the Jury Services Specialist series. The employee in this position is responsible for reviewing, preparing, processing, and maintaining an assortment of documents and records. in addition, the employee performs a variety of customer service processing work under close supervision.�\r\n

Essential Functions

Essential functions are fundamental, core responsibilities common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.��\r\n\r\n\r\n\r\n\r\n Prepares and issues a wide variety of documents that pertain to the Jury Services department and determines the appropriate procedural requirements for processing.\r\n Delivers customer service in a variety of facets relating to all jury functions to the courts that utilize jury services.�\r\n Applies court and other relevant rules, regulations, standards, policies, and procedures.\r\n Reviews, processes and evaluates juror records and documents for completeness, accuracy, eligibility, and compliance with applicable procedures, practices, standards, timelines, and all juror costs.\r\n Analyzes a wide variety of files, records, databases, and other sources to resolve discrepancies, errors, or other issues.�\r\n Prepares and maintains files and records, ensuring all required jury selection documents are included for verification purposes.\r\n Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.\r\n Performs general office work, such as preparing and distributing correspondence; maintaining calendars and scheduling meetings, postponements, juror mail and feedback; and computing and collecting fees, payroll and parking.\r\n Performs other related duties as required.\r\n\r\n\r\n\r\n\r\n

Job Requirements

Job Requirements for Jury Services Specialist I\r\n\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:�\r\n\r\n\r\n\r\n\r\n Training, education, and/or work experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, procedures, resolving deficiencies, and tracking and monitoring activities.\r\n Training, education, and/or work experience in record keeping such as maintaining, filing, tracking and retrieving physical, electronic and digital documents, reports, or other information.\r\n Training, education, and/or work experience in using an automated information system to enter, update, modify, delete, and retrieve/inquire and report on data.\r\n Six months of experience in customer service such as providing prompt, accurate and courteous service to customers seeking information, answering requests promptly, ensuring customers are satisfied with service, and responding to complaints.\r\n\r\n\r\n

Conditions of Hire

Criminal background check:�A satisfactory criminal background check is required as a condition of hire. �The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.\r\n

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\n\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n