Front Office Manager

At Aloft Hotels, we do things differently. We believe travel should be vibrant, social, and technology-driven. We're looking for an energetic, hands-on Front Office Manager (FOM) who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences while developing high-performing teams.

As Front Office Manager, you are obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You get excited about how amenities are packaged, a guest service story created by an employee’s intuition, and can strip a bed faster than the best housekeeper. You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable, and loathe heavily scripted interactions and cookie-cutter experiences. Your career experience is eclectic and dynamic, and take great pride in having worked your way through a variety of hospitality roles. You are humble and understand the need to work side by side with others, and take feedback seriously to improve upon processes. You love the collaborative environment you find in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.

• →Uphold and role model the company’s values, while encouraging your direct reports to embody these same values driving collaboration, intuitive service, and translocal hospitality
• →Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
• →Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
• →Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
• →Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
• →Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
• →Maintain proper par on all operation supplies and departmental supplies while in accordance with the approved annual budget
• →Actively anticipate guests needs as a key partner with the General Manager, the Assistant General Manager and the leadership team, demonstrating a united front committed to providing meaningful and memorable guest experiences
• →Lead the recruitment, training, scheduling, supervising, coaching, and recognition of all talent members
• →Serve associates in order to create an environment that fosters innovation, nurtures ideas and develops talent who are eager and ready for the next step in their hospitality journey
• →Execute the delivery of property events to in-house guests and future guests
• →Foster and lead through open lines of communication within the department through daily standups for each shift, attend weekly leadership meetings, and monthly all staff Front Office meetings to create transparent dialogue amongst the team where their ideas take form and concerns are voiced, while also addressing the department’s key priorities
• →Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• →Partner with Housekeeping and Engineering leadership to ensure hotel facilities and rooms are maintained in optimal condition being emphatic about the smallest detail which may go unseen by the untrained eye
• →Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol
• →Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative.  The why is important!
• →Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• →Work in conjunction with the Asistant General Manager/General Manager and Peachtree Finance to maintain and minimize levels of account receivables.
• →Ensure all Front Office brand standards for Marriott, as well as quality standards for Peachtree and the property are complied with and that policies and procedures are consistently applied and developed.
• →Be the subject matter expert for the Marriott Bonvoy loyalty program and ensure that all guests who are members are appropriately recognized, meeting all Marriott standards and enrollment goals.
• →Lead, monitor and respond to Guest Satisfaction Surveys and Marriott case files in conjunction with the Assistant General Manager and the General Manager
• →Ensure VIP standards are executed according to Marriott, Peachtree and property specific standards.

• Minimum 2 years of hotel leadership experience.
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to work flexible schedules including evenings, weekends, and holidays.

• Marriott brand experience.

The ideal candidate is:

• A visible, hands-on leader
• Passionate about hospitality and people
• Calm under pressure
• Financially minded
• Guest-focused
• Results-driven
• Team-oriented
• Adaptable and energetic
• Committed to developing future leaders

At Aloft Hotels, we celebrate individuality, creativity, and genuine hospitality. Our hotels combine modern design, vibrant social spaces, and exceptional service to create memorable guest experiences. If you're ready to grow your leadership career with one of the world's most recognized hospitality brands, we'd love to meet you.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.