IT Operations Engineer

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We’re a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support, as well as security and communication throughout the facility. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable. You should be a forward-thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems. This role is onsite at our Gilbert or Mesa, Arizona, Pharmacy and will report to the Director of Technology Operations.

• Communicate well and work closely with the management team to ensure the needs of the facility are met

• Uphold a customer-first approach to IT and interface daily with employees

• Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health

• Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations

• Implement security policies and procedures to keep our systems and employees safe

• Evaluate system security in compliance with SOX and HIPAA

• Work with cross-functional partners to find efficiencies and execute improvements to our internal systems

• Build and maintain SOPs, best practices, hardening documentation, and other internal reference documentation

• Follow standards and best practices set in place by Security and Engineering leadership

• Assist with the development of Disaster Recovery playbooks and operational implementation

• Perform technological audits (config and best practices) on a scheduled annual cadence

• Proactively evaluate and implement security measures specific to Hims and Hers Health, safeguarding sensitive data and ensuring compliance

• Excellence in cross-functional collaboration with multiple technical and non-technical teams and departments

• Ability to clearly communicate with any organizational unit

• Participate in on-call rotations, reflecting our commitment to patient well-being

• Performs other duties as assigned

• Bachelor’s degree in Computer Science, Information Systems or relevant work experience (preferred but not required)

• 4-6 years of IT experience

• Experience operating successfully within a high-growth and fast-paced environment is required

• Expert in proposing, implementing, configuring, and testing solutions to complex business-critical problems

• Experience with label printer and scanning technology (Zebra, Sato Etc.)

• Experience with user-centric customer support, including strong technical knowledge of Mac OS X and Windows

• Familiarity with Cisco Meraki, Cisco Catalyst (security appliances, managed switches, wireless access points, and cameras)

• Familiarity with server environment, installing, configuring, and operating

• Excellent communication skills, both verbal and written

• Strong creative and analytical thinking with close attention to detail

• Up to 25% travel may be required as needed to our sites across the United States