IT Administrator

Position: IT Administrator
Type: Full-Time
Location: Bangalore, India (Hybrid, in-office 4 days per week)
Employment Type: Full-time, Employee
Reports To: CTO

SellCord is a leading agency specializing in launching and scaling brands exclusively on Walmart Marketplace. As Walmart-approved partners, we help businesses grow by optimizing their presence on the platform and driving sustainable success.

We are seeking a hands-on, dependable IT Administrator to own day-to-day IT operations for SellCord's team in Bangalore. This role manages our laptop inventory, supports employees in person, and makes sure every new hire is set up in the right systems from day one.

The ideal candidate is organized, responsive, and comfortable administering the cloud tools our global team relies on. They take ownership of problems through to resolution and enjoy building simple, repeatable IT processes as the team grows.

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  Own the full laptop and hardware inventory: purchasing coordination, asset tagging, tracking, and record keeping.

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  Prepare, configure, and distribute laptops to new hires, and collect and wipe devices from departing team members.

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  Manage repairs, replacements, and vendor or warranty claims.

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  Provide hands-on technical support from the Bangalore office 4 days per week.

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  Troubleshoot hardware, software, network, and peripheral issues, and escalate when needed.

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  Track and resolve support requests promptly, and maintain clear documentation of common fixes.

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  Set up new hires in the appropriate systems and tools based on their role and team.

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  Grant, adjust, and remove access as people join, change roles, or leave SellCord.

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  Walk new team members through their equipment, accounts, and security basics on their first day.

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  Administer SellCord's internal systems, including Google Workspace, Jira, and Slack, covering users, groups, permissions, and settings.

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  Support security best practices such as multi-factor authentication, password management, and device security.

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  Keep IT processes and documentation organized and up to date as the team scales.

• 2+ years of experience in IT support, IT administration, or a similar role.

• Proficiency with Google Workspace administration (users, groups, Drive, and security settings).

• Proficiency with Jira and Slack, including user management and permissions.

• Experience managing hardware inventory and setting up laptops (Windows and macOS).

• Strong troubleshooting skills and a customer-service mindset.

• Clear written and verbal communication in English.

• Able to work on-site in Bangalore 4 days per week.

• Experience with AWS and ClickUp preferred.

• Familiarity with device management (MDM) tools and IT security practices preferred.

• Be part of a fast-growing, innovation-driven company.

• Work with a global team committed to operational excellence.

• Competitive compensation package with vacation days, sick leave, and paid holidays.

• Opportunity to lead, optimize, and grow a high-impact accounting function.