Associate - Guest Relations

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

• High School Diploma/GED required.
• Ability to handle busy situations
• Microsoft 365 proficiency
• Ability to learn medical software
• Keen attention to detail
• Have a flexible schedule that allows for working all shifts when needed
  • Earliest shifts start at 5:30 am and the latest shift can end as late as 6:30 pm
• Ability to learn and work in all workstations within the department
• No weekends

• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.