Continuous Improvement Specialist

Purpose and Scope:

The HR Continuous Improvement Specialist is responsible for identifying, designing and implementing process improvements and transformation initiatives that improve employee experience, operational performance and business productivity across HR processes.

Working in partnership with HR Continuous Improvement Leads and Domain Process Owners, the role applies process improvement methodologies, automation, AI and digital capabilities to simplify processes, reduce service demand and deliver measurable business outcomes.

The role plays a key part in translating improvement opportunities into tangible results, including increased self-service adoption, improved process quality, reduced ticket volumes and time released for employees, leaders and HR teams.

Responsibilities and Accountabilities:

• HR Continuous Improvement & Process Optimization: Analyze processes, identify improvement opportunities and deliver initiatives that simplify, standardize and improve service quality, efficiency and business outcomes.
• HR Change Request Management: Assess, coordinate and implement HR change requests, ensuring timely delivery of process enhancements and operational improvements.
• Transformation Delivery & Change Adoption: Support transformation initiatives and operational changes, ensuring effective implementation, stakeholder engagement and adoption.
• Process Analysis & Best Practice Application: Use operational data, customer insights and industry best practices to identify issues and develop scalable process improvements.
• Automation, AI & Digital Enablement: Identify and implement automation, AI, self-service and digital solutions that improve employee experience and productivity.
• Performance & Value Realization: Measure and track benefits, including productivity improvements, process quality, self-service adoption and employee experience outcomes.
• Transformation Value Team Contribution: Contribute process expertise to Transformation Value Teams and support successful delivery of transformation initiatives.

Required Qualifications:

• 7-10 years’ experience in continuous improvement, process excellence, operational excellence, service delivery or project implementation within a complex organization in the field of Human Resources.
• Demonstrated experience supporting process improvements, operational process changes or enhancement initiatives that deliver measurable business outcomes.
• Strong analytical and problem-solving skills with the ability to use data and insights to identify improvement opportunities.
• Knowledge of Lean, Six Sigma, Process Excellence or equivalent improvement methodologies preferred.
• Strong stakeholder management, communication and collaboration skills.
• Bachelor's degree or equivalent experience.

• This position is based in India and will require on-site work.