Director, Staff Counsel, WC

Responsible for oversight and management of the overall operation of the in-house defense attorneys including all staff counsel personnel within assigned territory. Establish and monitor procedures to ensure the delivery of legal services meets performance standards, complies with best practices, and supports business strategy. Identify opportunities for streamlining operational efficiency through process improvement initiatives and oversee change implementation. Collaborate within Claim department and contribute to shared initiatives.  

• →Maintains expert knowledge of substantive law, procedure, and local court practices; ensures licensure, CLE compliance, and ethical adherence; reviews complex strategies for quality. Resolves complex and ambiguous legal issues;  
• →Ensures all files are actively managed from intake through closure; aligns assignments to capability; enforces reporting, conflict checks, and guidelines. 
• →Identifies legal issues and solutions and proactively shares with Claims and business partners; supports prescriptive and predictive decision-making with clear analysis. 
• →Monitors KPIs, claim trends, and staffing; manages legal spend; aligns performance with business objectives. 
• →Oversees daily operations, workflows, infrastructure, and resource allocation; ensures productivity and performance standards. 
• →Ensures accurate data capture; reviews reports and dashboards; maintains KPI integrity. 
• →Hires, supervises, and evaluates team; provide clear communication of performance expectations in regular cadence; provides feedback and coaching to build high-performance team; fosters accountability. 
• →Partners with Claims and stakeholders serving as trusted advisor; communicates clearly; participates in cross-functional initiatives. 
• →Ensures adherence to guidelines, ethics, and regulatory requirements; audits compliance. 
• →Participates in enterprise and departmental projects; supports implementation of initiatives aligned with business objectives; ensures team adoption of new processes and tools. 

• Juris Doctor from an accredited law school 
• 8-10 years in the practice of law, first chair experience litigating insurance-related cases or with an insurance company in a litigation leadership position.  
• 3+ years of experience supervising attorneys. 
• Licensed and in good standing with the State Bar of NJ and PA with no history of public or private reprisals. 
• Significant trial experience litigation PA and/or NJ workers’ compensation matters across all levels of complexity. 
• Proficiency in Office Productivity applications including Excel and similar analytics tools.  
• Experience with creating and utilizing reporting tools to analyze operational metrics, claim outcomes and related KPIs. 
• Operational experience designing and implementing new workflows and process improvements 
• Excellent written and oral communication skills. 
• Demonstrated experience with presenting complex information to diverse audiences. 
• Willingness to travel as necessitated by job duties 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. 

#LI-BL1