Sustainer Specialist

NHPR is seeking a Sustainer Specialist to help grow recurring revenue and strengthen relationships with sustaining donors through stewardship, targeted appeals, gift upgrades, and responsive service. The Specialist will manage a portfolio of approximately 700–800 mid-level and Leadership Circle sustaining donors and collaborate with Membership and other colleagues in Development.

This is a full-time, exempt, hybrid-eligible role based in Concord, NH, reporting to the Leadership Circle Manager. The starting salary range for this position is $59,000 - $69,000 based on experience. We also consider internal equity, among other factors, when deciding compensation.

• Manage relationships with assigned sustaining donors through personalized email, phone calls, and notes, carrying out the stewardship plan set with the Leadership Circle Manager.
• Send timely welcome communications and acknowledgments to new sustaining donors.
• Solicit additional gifts and monthly-giving increases through personalized outreach and segmented appeals, and partner with Membership on sustainer upgrade challenges and renewals and new-member campaigns.
• Follow up on declined credit card payments and interrupted recurring gifts, helping donors update payment arrangements through approved processes.
• Identify donors with major gift potential and refer them to the Leadership Circle Manager and appropriate gift officers.
• Maintain accurate donor records in the database, including outreach, preferences, gift changes, and next steps; review donor lists for appeals, stewardship, and events.
• Track and report revenue, upgrades, conversion and retention rates, declined-payment recovery, and outreach activity. Make recommend adjustments based on results.
• Establish and meet outreach goals, annual activity and revenue goals; contribute to goal setting and campaign planning.
• Coordinate outreach calendars with colleagues to ensure a consistent donor experience and avoid duplicative or conflicting solicitations.

• →Assist with the bi-annual Leadership Circle newsletter (email and print), which is project-managed by the Leadership Circle Manager, and with other print and digital donor materials.
• →Assist with annual donor appreciation cards and tax letters, including list preparation and distribution.
• →Provide campaign support of up to 10 hours per week through June 2027, as assigned by the Vice President of Development.
• →Support Leadership Circle events, including guest lists, invitations, recruitment outreach to assigned sustainers, response tracking, and day-of logistics.
• →Build cross-functional relationships that support coordinated donor engagement.
• →Perform other duties as assigned.

• 2-5 years of direct fundraising experience and interest in building lasting donor relationships and growing recurring giving; experience with sustaining donor programs is preferred.

• Working knowledge of donor databases or constituent relationship management systems, and strong spreadsheet skills.

• Clear written and verbal communication skills, including personalized donor correspondence prepared using human-generated content.

• Strong organization and attention to detail, with the ability to manage a large donor portfolio and competing deadlines.

• Ability to collaborate across teams, use data to inform outreach, and follow through on commitments.

• Attend three to six donor and organizational events per year, which may require occasional evening hours and travel throughout New England.
• The ability to lift and carry 20 pounds is a plus but not required.
• Reasonable accommodations will be provided, as required by law, to enable qualified individuals with disabilities to perform the essential functions of this position.

However, we know there are great candidates who may not have all these qualities or who have important skills we may not have outlined above. If this is you, do not hesitate to apply and tell us about yourself.