Cloud Operations Engineer

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

The Cloud Operations Engineer will work within Impact's Data Group and is responsible for designing, scaling, and maintaining the infrastructure powering our core Data Platform. Working alongside our senior engineers, the individual will operate within a high-throughput Google Cloud Platform (GCP) environment, supporting squads across the R&D organization. Key responsibilities include administrating high-volume event streaming platforms (Cloudera Kafka), optimizing distributed databases (SingleStore, Bigtable), provisioning secure application access paths, and automating deployment workflows using modern Infrastructure as Code (IaC) principles. The individual will also spearhead platform observability initiatives for high-throughput data architectures—integrating telemetry, centralized logging, and proactive alerting across Kafka, SingleStore, and adjacent GCP environments—to bolster system resilience and streamline incident remediation workflows.

• →Cloud Infrastructure & Networking: Manage daily operations, networking configurations, and infrastructure projects in Google Cloud Platform (GCP). Design and implement Private Service Connect (PSC) endpoints, Internal Application Load Balancers (ILBs), Serverless Network Endpoint Groups (NEGs), custom firewall rules, and DNS configurations.
• →Infrastructure as Code (IaC): Standardize and deploy all cloud resources programmatically using Terraform, managing states and pipelines across staging and production workspaces via Terrakube.
• →Access Control & Secrets Management: Securely manage project-level IAM, Google Groups access structures, and workload authorization. Implement Workload Identity Federation (WIF) for secure cross-organization data exchange and CI/CD pipelines, configure Identity-Aware Proxy (IAP) for internal tools, and manage production credentials utilizing HashiCorp Vault.
• →Streaming & Distributed Data Systems:
• →Kafka (Cloudera): Administer public cloud Kafka clusters, configure topics, manage consumer groups, coordinate SASL authentication schemas, and define granular topic ACLs using Apache Ranger.
• →SingleStore & ProxySQL: Architect and scale database workspaces, optimize high-demand resource pools, configure intelligent read/write routing using ProxySQL, and monitor queries for performance bottlenecks.
• →Bigtable & BigQuery: Provision instances, define schemas, optimize storage lifecycles (including GCS bucket Autoclass policies), and manage tables using the cbt CLI.
• →Observability & Telemetry: Drive platform observability by designing and deploying OpenTelemetry (OTEL) collectors, JMX Prometheus exporters, and metrics agents. Build rich dashboards in Grafana Cloud and configure proactive alerting frameworks.
• →CI/CD & Containerization: Support continuous integration and deployment pipelines to Google Kubernetes Engine (GKE) using Helm charts and ArgoCD. Manage and audit automated build pipelines using Google Cloud Build and GitHub Actions.
• →Team Collaboration: Partner with cross-functional squads—including Data Enablement, InfoSec, Data Science, and MLOps—to translate business demands into highly secure, performant technical solutions. Assist internal engineering teams with infrastructure onboarding and troubleshooting.
• →On-Call & Uptime: Participate in the team’s on-call rotation to ensure continuous uptime and operational integrity of production data pipelines. Respond to and remediate system alerts via OpsGenie and Slack.

• Need to understand how an operating system works and use this knowledge to set up and configure a reliable operating system to ensure minimal or no downtime. 
• Very good knowledge of virtualization products, how they work, how to set up a virtual  infrastructure and perform maintenance periodically. 
• Excellent knowledge of storage solutions and how to set up, configure and administrate the  storage devices. 
• Knowledge of Network and Internet protocols (TCP, UDP and HTTP). 
• Configuration management tools (e.g. puppet) 
• Scripting languages (bash, python, ruby, etc.) 
• Experience working with Load Balancers 
• 5+ years experience working in highly available global technology infrastructure in a collaborative  environment, preferably with some leadership 
• 3+ years Virtual infrastructure - Google Cloud preferred 
• 3+ years Systems and networks infrastructure, including design & architecture 
• 2+ years Database administration / SQL 
• 5+ years working in Linux System Administration
• Leverages deep professional experience in combination with AI-driven research to accelerate best practice adoption, develop company-compliant implementation plans, and proactively identify system performance bottlenecks (including the ongoing migration of elastic query metrics to Grafana for enhanced observability).

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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