HR Manager

Position summary:

The Human Resources (HR) Manager will be part of a team responsible for the leadership of the CMS CCO Programs and workforce at the Chester, VA facility and is responsible for all aspects of the human resources leadership for the on-site CTI team.  This role ensures SCA compliance, overseeing hiring and onboarding processes, managing employee relations for optimal team performance, and leading the members of the HR team, which may include HR Generalist and HR Recruiter.  The HR Manager serves as CTI’s liaison on Service Contract Act obligations, background investigation administration, employee benefits administration, compliance with all federal employment laws and contract requirements. 

Job duties include the following: (Other duties may be assigned.)

• →Lead all Human Resources functions and activities, including but not limited to hiring, onboarding, benefits administration, and employee relations. 
• →Ensure all CSR and non-exempt positions are properly mapped to applicable SCA wage determinations.
• →Benchmark compensation annually against current wage determinations and Chester/Richmond market data.
• →Administer CTI’s H & W benefit election process and ensure monthly payment of any H&W shortfall to employees.
• →Oversee E-Verify and I-9 compliance for all new hires within three business days of hire date.
• →Direct administration of all background investigations.
• →Coordinate with Maximus to confirm prior employee rehire eligibility before offers are extended.
• →Ensure all employees complete CMS Non-Disclosure Agreements prior to commencing work, or any additional onboarding requirements assigned.
• →Maintain all employee records, training certifications, NDA acknowledgments, and compliance documentation in CTI’s HRIS.
• →Manage the employee performance management and disciplinary process in compliance with FAR, ADA, FCRA, and Title VII standards.
• →Oversee CTI’s retention strategy implementation including benefits, career pathways, flexible scheduling and incentive plan administration.
• →Lead HR team at facility, including HR Generalist.  Provide direction and performance management.
• →Together with Operations leaders, develop, lead and implement leadership training and development for on-site leaders.
• →Coordinate with Finance Manager on SCA-related payroll matters and H&W benefit cost calculations.
• →Conduct coaching and corrective counseling, as needed, up to and including terminations.
• →Lead on-site workplace investigations, as needed.
• →Complete and submit employee data and reporting, as assigned.
• →Attend and actively participate in all required meetings and updates. 

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• →Work is primarily sedentary.
• →Requires some weekend and evening hours during peak times and seasons.

• Bachelor’s degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR preferred.
• 5 year’s experience in HR management, preferably in a federal government contracting environment. 
• Deep working knowledge of the Service Contract Act (SCA)/Service Contract Labor Standards and H&W compliance strongly preferred.
• Preference for experience leading HR in large-scale federal contact centers.
• Experience supporting CMS, HHS, or Maximus-prime subcontracts a plus.
• Experience administering background investigations in compliances with FCRA, ADA and Titel VII.
• Proficiency with HRIS platforms.  Experience maintaining compliance tracking and audit-ready employee records.
• Strong knowledge of federal employment law, EEO requirements, and government contractor HR obligations.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively solve problems as required.
• Must be organized and have strong time management skills.
• Must have PC skills (Microsoft Office). 
• Basic math skills required.  
• Ability to interact with all levels of management and staff.
• Strong analytical and organizational skills.
• May be required to work evenings, weekends and holidays. 
• Ability to pass a federal and local criminal background investigation.

No requirements provided