Area General Manager - Brownwater

The Hiller Companies, LLC has an immediate opening for Area General Manager, Brownwater Operations.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:  The Area General Manager, Operations – Brown Water is responsible for driving strategic initiatives across each branch within their division. This position oversees the full scope of operational functions — including P&L management, disciplined execution of day-to-day service operations, and business development — ensuring each branch's goals are aligned with Hiller's overall objectives. The Area General Manager focuses on identifying and implementing strategic approaches that enhance operational productivity, exceed financial targets, maintain rigorous quality and compliance standards, and drive sustainable growth.

Key Responsibilities:

Strategic Leadership & Team Development -

• Provide strategic leadership to the teams across multiple branches, setting ambitious performance goals, offering guidance and support, ensuring leaders are conducting regular performance evaluations, and proactively addressing personnel issues to foster a high-performing workforce.
• Cultivate a collaborative culture across all branches, emphasizing teamwork, effective communication, and a shared commitment to achieving strategic objectives.
• Optimize the allocation and utilization of resources such as manpower, equipment, and materials across branches, aligning them with projects and service requests to drive operational excellence.
• Ensure your leaders are partnering with other Hiller support teams to drive optimal operations.

Customer Relationship Management -

• Oversee daily, weekly, and monthly service operations for all Brown Water accounts.
• Ensure your team is developing strong customer relationships, implementing quality service delivery processes, and continuously improving customer experience to drive Hiller's reputation, growth, and financial success.
• Partner with Business Development and the local Branch leadership to develop market strategies across the regions to drive growth and competitive intelligence.
• Serve as the primary operational contact for key Brown Water customers (port engineers, fleet managers, technical superintendents).
• Work with Sales/Account Managers to support renewals, expansion opportunities, and customer business reviews.
• Ensure all vessel documentation—inspection reports, deficiencies, quotes, service records—is complete and delivered accurately.

Operational Excellence -

• Develop and implement comprehensive strategic operational plans for each branch, incorporating revenue and profitability targets.
• Establish streamlined procedures, workflows, and schedules that optimize service delivery, project execution, and financial performance.
• Lead and support Marine Service Coordinator (s), technicians, inspectors, and service staff.
• Ensure all service activities comply with USCG, ABS, NFPA, manufacturer, and Hiller requirements.
• Maintain high inspection quality, report accuracy, and proper documentation.
• Review jobs before closing to ensure completeness of parts, labor, photos, notes, and cost accuracy.
• Verify that recurring services, assets, and service codes are properly updated.
• Ensure all boats are correctly set up in systems (naming conventions, contacts, contracts, etc.).
• Oversee deficiency management and project planning

P&L Management -

• Assume overall accountability for the P&L management of each branch, actively contributing to revenue generation through identification of new business opportunities to drive growth, cultivation of customer relationships, and close collaboration with the Sales team to secure profitable service contracts.
• Collaborate closely with the Finance department to monitor costs and expenses across branches, ensuring they are aligned with budgetary constraints and revenue targets. Focus on optimizing operational efficiencies that will impact branch profitability.
• Evaluate the financial performance of each branch, including revenue, expenses, and profitability. Leverage these insights to make informed decisions, identify growth areas, and implement corrective actions as needed

Health & Safety -

• Champion a culture of Safety across all branches, working in partnership with Safety experts to ensure employees have the necessary tools and strategic implementation of personal protective equipment (PPE) for their work.
• Establish robust quality control measures, make sure frequent inspections are completed, and ensure compliance with fire and life safety regulations, industry best practices, and enforce high standards to elevate service quality and customer satisfaction across all branches

Strategic & Cross-Functional Responsibilities -

• Support Marine leadership with Brown Water strategy execution, including growth initiatives, fleet standardization, and customer alignment.
• Participate in marine organizational planning, training programs, and process improvements.
• Assist with integration efforts following acquisitions involving Brown Water operations.

Additional -

• Other duties as assigned.

What We Are Looking For:

Education, Licensure & Certifications:

• Must have a bachelor’s degree in business administration, engineering, or similar discipline. Master’s degree is preferred.
• Equivalent experience may be considered in lieu of a degree.

Experience:

• Must have a minimum of 10 years of industry-related experience, specifically focused on service and/or construction.
• A minimum of 5 years of experience in a leadership role is preferred.
• Experience with leading multiple teams of service coordination, technician workflows, and project execution is important.
• Experience with P&L management is required.

Knowledge, Skills, Capabilities:

• Deep knowledge of fire and life safety regulations, codes, and industry best practices. Specifically related to resource allocation, project management, scheduling, and quality assurance.
• Strong leadership and management skills to effectively oversee multiple branches and teams.
• Proven ability to successfully manage operational P&L activity for a large scope.
• In-depth understanding of operational processes, resource allocation, and project management.
• Excellent communication skills, both verbal and written, with the ability to interact with employees and customers.
• Excellent communication and interpersonal skills are necessary for effectively collaborating with stakeholders, including Branch Managers, employees, customers, and senior executives.
• Strong problem-solving and decision-making abilities, with a focus on delivering results and the ability to overcome a variety of obstacles.
• Ability to prioritize tasks, delegating when appropriate.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to adapt to changing business environments and able to navigate through ambiguity.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.