Reference Standard Order Processing & Materials Management

Reference Standard Customer Order Processing

Overall ownership of the reference standard order processing system

Be the first point of contact for all issues related to reference standard orders

Process international/domestic orders (>3000 orders per year)

Extensive interaction with global customers (internal and external)

Prepare Certificate of Analysis (COA)

Assemble MSDS & other associated paperwork

Maintain customer and agency information in the database

Define & apply the appropriate business process, depending on the order type

Resource for appropriate personnel in the shipping dock to coordinate processes

Interact with appropriate personnel for the approval of external requests

Effectively interface with various customer groups to allow for positive and continuously improved interactions

Establish a relationship of trust with customers and partners

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians

• Superior attention to detail, scheduling, & natural problem-solving skills
• Ability to respond to changing priorities
• Experience with the use of computers and software packages
• Teamwork and customer service-oriented mindset
• Strong communication skills, both oral and written
• Self-motivated, flexible and able to work independently
• Clerical and laboratory experience helpful
• No applicable drug allergies
• Able to accurately weigh materials with an analytical balance
• Able to stand on feet for an extended period
• Able to work in freezer conditions for brief periods