Development Services Technician Senior

Are you an experienced customer service expert? Great! Bilingual? Even better! Apply to the Development Services Technician Senior today! You will support the Environmental Services Department plan review and inspection activities by providing customer service to the developers, contractors, engineers, and others at the counter, by email, mail, and over the telephone. You will provide timely support activities to programs and employees within the department.

For more than 60 years, Maricopa County Environmental Services Department has been working with our community to ensure a safe and healthy environment. Maintaining a healthy environment improves the quality of life and seeks to prevent exposure to mosquito-borne diseases and hazardous substances in food, water, and soil. We are using education and innovative methods to protect more than 4 million residents of Maricopa County and its visitors.

Want more information on the Flood Control District of Maricopa County? Check out this video

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

• Three years of administrative and/or technical support experience
• High school diploma or GED

• Proficient bilingual Spanish/English skills

• Review data to ensure accuracy and completeness for quality control; update or modifies the administrative workflow progress of applications; research permit applications, makes administrative application changes in the database, modify existing permit files using specialized in-program system feature, and notify appropriate staff of any ownership changes made at the time of application
• Communicate with customers through verbal, written, or electronic means regarding financial issues such as billing and payments; assist internal customers with internal accounts, billing, and collections
• Gather customer and staff's requests for inspections; retrieve permits and related documents; and compile inspection packets
• Work collaboratively with department employees, contractors, and customers to ensure completion of permitting and inspections; Update data in the corresponding electronic tracking system
• Record personal productivity in the database for tracking project hours and work types; research and retrieve data from the electronic data system files, and use the data to prepare reports; assemble and report monthly program productivity data
• Refer complex questions to appropriate staff, use standard processes; use real property legal descriptions to locate property, and permit information stored in various departments, counties, and other files and databases  
• Compile financial reports for permits, including hourly fees due, unpaid renewal fees, fees owed, or expenses incurred or projected; research payment inquiries and questions from the public or staff
• Distribute inspection materials to employees using standard procedures for the program, including scanning and e-mailing paper documents, pulling paper files from storage cabinets, or manipulating electronic files; update electronic data tracking systems using standard procedures for the program as required
• Archive or destroy documents based on standard criteria, including moving documents electronically or physically packing and moving archival boxes, rolled blueprint cartons, or other containers
• Other Job Duties as assigned

• Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time 
• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Windows, Muli-line Phones, Scanner/Copier

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.