Registry Unit Assistant- Flex Department

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

• Performs reception activities including answering phone, greeting internal and external customers, routing incoming and outgoing mail, and maintaining inventory of necessary supplies.
• Determines the nature of patient or visitor needs/requests, securing the appropriate resource and monitoring follow-up for satisfaction.
• Responds to patient call lights, including emergencies.
• Ensures that the center work area is orderly and presents a positive image of the nursing unit.
• Obtains necessary documentation/consents from patients/families required upon admission, ensuring all patient consents are signed within 24 hours of admission.
• Obtains copies of insurance information, picture IDs and sends them to the correct department.
• Maintains files of emergency information for each patient including current history and physical exam, face sheet, copy of DNR form, blood consent (as applicable).
• Prepares paperwork for patients upon discharge.
• Distributes patient therapy schedules ensuring the most recent schedule is available to necessary personnel.
• Audits adherence to specific policies and procedures (infection control, DNR and others as requested), utilizing reports from the EMR system.
• Assists with orientating new staff to the functions of the nurses' station, phones, access doors, CapMgt, and Guardian.
• Schedules patient appointments including arranging transportation and notifying relevant parties of scheduling conflicts.
• Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reports directly to the Nurse Manager


Knowledge, Skills & Abilities Required

• High School Diploma or 1-2 years of college or other post high school training or equivalent experience.
• Proficiency in keyboarding skills. Application of a variety of simple computer PC software and office equipment (photocopying, fax machine, multi-line phone, etc.).
• Basic communication and interpersonal skills necessary to interact appropriately with internal/external customers in various circumstances.
• Organizational skills necessary to efficiently prioritize and complete a variety of tasks.
• Ability to collaborate effectively in a team setting in order to maximize quality and efficiently of operations.
  
  

• Normal office environment with little or no exposure to dust or extreme temperature.
  

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations:  https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position.

Benefits

Learn about the benefits of working at Shirley Ryan AbilityLab, including vacation hour, healthcare plans, 401k and more.

Benefits

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.

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Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.