Behavioral Health Rep I - Float - Bilingual

Behavioral Health Rep I Float - Bilingual (Job Overview)

As a Behavioral Health Representative I Float, you’ll be an important part of the patient experience and a trusted support for on-site Behavioral Health providers. Your organization, compassion, and attention to detail will help patients move smoothly through scheduling, referrals, screenings, rooming, follow-up, and connections with providers by phone.

You’ll work alongside providers and clinic teams to help patients access meaningful behavioral healthcare when they need it. Because this is a float role, you’ll have the opportunity to support different clinic and site needs, build varied experience, and make a difference across the behavioral health care continuum.

• Support all provider types within on-site Behavioral Health services.
• Help patients access care through thoughtful scheduling, referral coordination, screening, and follow-up.
• Contribute to a respectful, professional, and patient-centered clinic environment.
• Collaborate with providers and fellow employees to help the department meet its goals and objectives.
• Build experience across behavioral health operations, clinical support, safety practices, and administrative services.
• Provide clinic and site coverage, including travel to other locations as needed.

• A caring presence that helps patients and families feel welcomed and respected.
• Strong organization and follow-through in a role with varied responsibilities.
• A collaborative spirit and passion for supporting providers and teammates.
• A commitment to safe, professional, and accessible community healthcare.
• An openness to learning, growing, and gaining meaningful experience across behavioral health services.

Your work will matter at every point of contact. If you enjoy helping people, staying organized, and being part of a team that supports community healthcare, we invite you to join our family and make a meaningful difference.

• →Arrange language line interpretation services.
• →Sort or dispense mail/faxes.
• →Assist new patients with the registration process by sending VSC and following up on the day of appointment if they have not completed intake forms.
• →Manage EHR and continuity of care lists.
• →Manage provider schedules to optimize patient access, including scheduling, canceling, and rescheduling patients as needed.
• →Manage waitlist for all Behavioral Health Services to fill open appointment slots.
• →Process and follow up on Behavioral Health internal service orders, including psychological testing referrals and Integrated Behavioral Health (IBH).
• →Obtain vital signs on patients and enter EHRS in a timely fashion.
• →Screen new patients and complete risk assessments as needed.
• →Translate for monolingual providers, as needed.
• →Attend required mandatory all-staff meetings.
• →Complete reminder calls to all unconfirmed patients for scheduled appointments to ensure compliance.
• →Process psychological testing prior authorizations to ensure insurance covers visits.
• →Answer phones and retrieve any voicemail messages left; send phone notes to the appropriate provider, including refill requests, school-requested forms, letters for patients, and other messages.
• →Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
• →Complete prior authorizations for medications as requested by insurance.
• →Assist with triaging behavioral health emergencies in the clinic as needed, staff with the appropriate licensed provider, and handle per Behavioral Health policies and procedures.
• →For Behavioral Health Representatives who are Medical Assistants, handle blood draws, injections, EKGs, and drug screens.
• →Process lab service orders in EMR to send to Lab, patient service center, or to provide to a patient.
• →Provide clinic/site coverage and travel to other locations for coverage, as needed.
• →Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• →Promote effective working relations and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• →Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• →Attend all required safety education programs.
• →Operate assigned equipment and safely perform all procedures as instructed.
• →Maintain work area and equipment in the condition required by Legacy standards.
• →Demonstrate proper body mechanics in all functions.
• →Check the patient’s environment and equipment to ensure safety.
• →Report safety concerns promptly to appropriate personnel.
• →Follow Legacy’s exposure control plans and bloodborne and airborne pathogen precautions.
• →Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
• →Assure a safe environment by instituting appropriate control measures.
• →Attend annual education programs.
• →Perform other duties as assigned.

• High School diploma or GED is required.
• BLS (CPR & AED) Certified required.

• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with BH preferred.

• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management, growth, and development within the Center and the Community.
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
• Knowledge of and the ability to interact effectively with various community agencies and resources.
• Coordinate multiple activities simultaneously.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual (English and Spanish) required.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.