PC/LAN Technician

The PC LAN Technician supports MCAO’s daily computing operations by ensuring workstations, peripherals, and related equipment function reliably, contributing to a stable and secure experience for end users. This position is responsible for troubleshooting, repairing, installing, and configuring computer hardware, peripherals, and software while ensuring seamless daily operations for staff across the organization. The technician assists in resolving technology issues and provides solutions to end-users with professionalism and efficiency.

We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team!

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ
  

• High school diploma or GED
• Three (3) years of experience in computer/network maintenance, desktop support, applications support, endpoint support, or other closely related technical support
• Other combinations of education and experience may be considered in substitution for the minimum qualifications

• Must possess or have the ability to obtain a valid Arizona Driver’s License at time of hire
• Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
• Requires occasional on-call and over-time for projects and critical after-hours incidents
• May be required to testify in Must possess or have the ability to obtain a valid Arizona Driver’s License at time of hire
• Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
• Requires occasional on-call and over-time for projects and critical after-hours incidents
• May be required to testify in court proceedings
• May be required to travel to perform certain work functions

NOTE: The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins.

• Associate’s degree in computer science or a related technology field
• CompTIA A+ certification
• Experience in a justice or law enforcement environment, including familiarity with specialized applications such as JWI, ADRS, or PbK
• Strong customer service and communication skills, including the ability to explain technical concepts to non technical users
• Familiarity with MCAO’s mission, operations, and internal processes
• court proceedings
• May be required to travel to perform certain work functions
  

• Troubleshoot hardware, software, device, basic application-level connectivity, and user access issues
• Run diagnostic tools to identify, isolate, and resolve workstation‑related problems
• Provide basic computer access coaching during new employee orientation and as needed during support interactions.
• Provide backup support to Help Desk Specialists during periods of high call volume
• Escalate complex or unresolved issues to appropriate IT personnel following established procedures
• Other duties as assigned

• Configure, deliver, and install computers, mobile devices, peripherals, and authorized software
• Support IT projects and workstation deployment activities, including equipment setup and office relocations
• Install or update workstation operating system images as part of new deployments or re‑images
• Prepare and stage equipment in designated deployment areas to ensure readiness for installation

Provide onsite and remote support for meetings, presentations, and courtroom technology setups.

• Log, track, assign, and update ServiceNow tickets with accurate, detailed information
• Create, update, and maintain knowledge base and FAQ content for end‑user support

Maintain accurate asset inventory records and user assignments within the property database.

The PC LAN Technician will maintain an onsite presence during MCAO business hours, Monday through Friday, 8 AM to 5 PM.

This role requires strong listening skills, attention to detail, consistent follow‑up on issue resolution, and the ability to remain composed in high‑stress situations while managing a high volume of support requests with minimal supervision. The technician must resolve and escalate issues professionally and communicate effectively with end users and ITD teams.

The position demands adaptability, resilience, and the ability to adjust to shifting priorities in a fast‑paced environment. Success relies on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn. Building trust with approximately 30 ITD team members and more than 1,000 users is essential.

This position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver's license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. Use of personal vehicles is contingent upon authorization and appropriate insurance coverage. The role involves reaching overhead; sitting; standing; crouching; crawling; lifting over 40 pounds from floor to waist; and pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment.

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.