Assistant Executive Housekeeper

Since opening its doors in 1886, The Driskill has stood as one of Texas’ most iconic and distinguished hotels. For more than a century, it has been woven into the history, culture, and character of Austin. As a flagship property within The Unbound Collection by Hyatt, The Driskill continues its legacy of timeless elegance following the restoration of its guestrooms and event spaces. Committed to authentic hospitality, Forbes-level service, and exceptional guest experiences, The Driskill remains a celebrated destination where historic grandeur meets modern luxury.

Position Summary

The Assistant Executive Housekeeper plays a key leadership role in supporting the overall operation of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, safety, and service throughout the hotel. This position assists in overseeing housekeeping operations for guestrooms, public areas, laundry, and overnight cleaning functions while fostering a culture of excellence among team members.

Reporting directly to the Executive Housekeeper, the Assistant Executive Housekeeper is responsible for driving departmental standards, supporting colleague engagement and development, maintaining Hyatt brand expectations, and delivering an exceptional guest experience consistent with The Driskill's luxury service standards.

Key Responsibilities

• Assist in the daily oversight of all housekeeping operations, including guestrooms, public spaces, laundry, and overnight cleaning teams.
• Ensure all guest rooms and public areas consistently meet Hyatt brand standards and luxury hospitality expectations.
• Support inventory management, purchasing, and maintenance of housekeeping and laundry supplies, equipment, and par levels.
• Monitor and ensure compliance with all safety, sanitation, and security policies and procedures.
• Assist with recruiting, training, coaching, scheduling, and performance management of housekeeping colleagues.
• Conduct inspections of guestrooms and public spaces to ensure quality assurance standards are consistently achieved.
• Collaborate closely with Front Office, Engineering, Rooms Operations, and other hotel departments to ensure seamless guest experiences.
• Support the execution of VIP arrivals, turndown service, special requests, and accommodations for dignitaries and high-profile guests.
• Promote a positive and inclusive work environment that drives colleague engagement, accountability, and professional growth.
• Address guest concerns promptly and professionally, ensuring timely resolution and guest satisfaction.
• Support departmental productivity goals and expense management while maintaining exceptional service standards.

The ideal candidate will demonstrate:

• High energy and a hands-on leadership style.
• Strong problem-solving and decision-making abilities.
• A commitment to service excellence and continuous improvement.
• Professional presence and polished communication skills.
• The ability to build strong relationships across departments.
• A passion for luxury hospitality and creating memorable guest experiences.