Customer Service Representative / Clinical Assistant, Combination Store

United States·Chubbuck Store - ChubbuckNormalmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability,

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Customer Support SpecialistCustomer

Customer Service Representative / Clinical Assistant, Combination Store

4639 Yellowstone Ave, Chubbuck, ID 83202, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Customer Service Representative / Clinical Assistant position. The Customer Service Representative / Clinical Assistant is responsible for serving walk-in customers, phone-in customers, and the coordination of all Category II and III equipment set-ups and staff scheduling as directed. The Clinical Assistant acts as a liaison between Norco clinicians and referral sources, and trouble shoots questions and problems with patients/clients. Other responsibilities include, but are not limited to:

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Provide medical products and services to customers
Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
Issue product sales quotes to customers
Track customer’s order in the computer and be able to interpret where order is in the delivery process
Work with patients, physicians, therapists, insurance companies, and referral sources to optimize the equipment needs for clients
Obtain necessary documentation and authorizations required for equipment coverage
Assist with clinical, sales support, and home transition staff, as necessary
Assist customer service staff to coordinate respiratory-related discharges
Coordinate RT/Clinician schedules and patient set-ups, answer and route clinical staff/patient communication
Perform other tasks as assigned or necessary

Qualifications

High school graduate or equivalent
Excellent public relations and customer service skills
Excellent verbal and written communications skills, including phone demeanor
Medical homecare experience is a plus
Good typing and 10-key skills
Working knowledge of home medical products, placement, availability and pricing
Ability to lift up to 25 lbs frequently and over 50 lbs occasionally to a height of 36 inches
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Additional information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.