Client Insights Analyst

Purpose of the Job The Client Insights Analyst supports HH Global's Insights capability by identifying, collating, analysing and curating relevant shopper, category, retailer and consumer intelligence. This role transforms multiple sources of information into concise, visual and actionable insight products that support client conversations, strategic decision-making and activation planning. Working across multiple markets and sectors, the Client Insights Analyst helps uncover trends, shopper behaviours and commercial opportunities, enabling client teams to deliver evidence-based recommendations and create greater value for clients.   Key Responsibilities Gather intelligence from credible and appropriately cited publicly available sources, research subscriptions, client-provided information and existing HH Global knowledge, consolidating data into well-structured and searchable resources. Analyse and synthesise information to identify shopper behaviours, category developments, retail trends and potential activation opportunities. Produce and maintain Shopper Snapshots, Category Opportunity Maps, Retailer Intelligence reports, Shopper Journeys, and recurring intelligence updates. Support the development of client presentations, workshops, pitches, Request for Proposal (RFP) responses and opportunity reviews. Maintain the Retail and Shopper Intelligence Hub, ensuring content remains current, accurately sourced and easily accessible for reuse across teams. Monitor emerging retail, shopper, competitor and commerce trends, identifying relevant opportunities and risks for clients. Support the identification of knowledge gaps and assist in preparing briefs for bespoke research projects when required. Respond to insight requests and provide evidence-based support for briefs, recommendations and presentations. Proactively share relevant intelligence across sectors, markets and client teams to support collaboration and knowledge sharing. Participate in client working sessions and presentations by providing supporting analysis, intelligence and evidence. Liaise with research platforms, data providers and specialist partners to source, validate and clarify information.   Knowledge, Skills + Experience Bachelor's degree or equivalent in a relevant discipline. Typically 3-5 years' experience in shopper, consumer, retail, category, market or commercial insights. Business-fluent written and spoken English is required; additional languages are advantageous for multi-market projects. Strong analytical and critical thinking skills with the ability to interpret data, identify patterns and develop meaningful insights. Experience with research methodologies, evidence synthesis and source triangulation. Advanced proficiency in Microsoft Excel and PowerPoint. Experience with Power BI and similar business intelligence and visualisation tools is preferred. Familiarity with research platforms such as Mintel and other intelligence databases. Experience using Microsoft 365 knowledge management and collaboration tools. Strong communication and storytelling skills, with the ability to present complex information in a clear, concise and visually engaging format. Highly organised with strong attention to detail and the ability to manage multiple projects and deadlines simultaneously. Commercially minded with an interest in retail, shopper behaviour and market trends. Familiarity with AI-enabled research tools and AI Agents is considered an advantage. This role supports Client Engagement teams globally.   #LI-Hybrid