Mitigation Crew Chief

Benefits:

Paid time off
401(k) matching
Dental insurance

ABOUT THE COMPANY

Team SPG - SERVPRO of Sorrento Valley/University City is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

JOB DESCRIPTION

The Water Restoration Crew Chief leads a mitigation crew in water, fire, and mold remediation projects, ensuring work is performed safely, efficiently, and to industry standards while delivering excellent customer service.

PRIMARY RESPONSIBILITIES

Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
Perform and supervise water extraction, structural drying, demolition, and remediation production work.
Set up and monitor drying equipment and accurately document moisture readings and daily progress.
Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
Communicate clear expectations to production technicians and supervise their activities and quality of work.
Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
Maintain continuous communication with internal parties, including the Job File Coordinator and management.
Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
Follow and enforce all safety procedures on the job site.
Resolve problems quickly as they arise.
Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
Manage and control the costs of production projects.
Manage assets by protecting and properly using equipment and materials.
Clean and maintain vehicles, equipment, warehouse, and office areas.

POSITION REQUIREMENTS

High school diploma/GED required.
1-3 years of water/fire mitigation experience.
IICRC WRT or similar certification preferred.
Knowledge of drying equipment and moisture documentation.
Valid driver's license and strong customer service skills, required.
Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
Walking and standing for long periods, as well as driving, sitting, and climbing.
Ability to climb ladders and work at ceiling heights.
Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
Exposure to chemicals, fumes, airborne particles, and loud noise.
Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
Required to occasionally wear a respirator and other personal protective equipment (PPE).
Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type:

Full- Time, up to 40 hours per week.
On- Call

Salary: $23-$26 / hour, pending experience.

Benefits:

- 401(k) retirement plan with company match
- Health, Dental, Vision insurance
- Vacation

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

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