Automotive General Manager

Nc-Denver-mid

ExecutiveChief Executive Officer

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Quick Summary

Key Responsibilities

Customer Relations Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show, and Departure. Present air filter,

Requirements Summary

Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (reading, writing,

Technical Tools

ExecutiveChief Executive Officer

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
Bonus based on performance
Dental insurance
Employee discounts

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The General Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities:

Customer Relations
- Welcome customers immediately in a professional manner.
- Explain Grease Monkey services and pricing during the Welcome, Wait/Show, and Departure.
- Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
- Remind departing customers to submit feedback about their visit.
- Thank all departing customers and remind them to return.
- Resolve customer complaints and damage claims.
Employee Supervision and Management
- The General Manager is responsible for the direct supervision of all employees of the center. Duties include:
- Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
- Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
- Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
- Prepare payroll each pay period
- Maintain accurate and complete employee files
Center Operations
- Ensure proper execution of all activities in the service bays
- Print and monitor daily, weekly, and monthly sales and inventory reports
- Monitor cash register functions and credit card handling
- Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
- Make daily bank deposit(s)
- Perform daily close-out procedure
- Prepare weekly and monthly paperwork
- Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
- Ensure cleanliness and appeal of entire site
- Maintain safe working environment
- Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
- Write and mail customer thank you notes
- Solicit fleet accounts
- Plan and execute local center marketing functions
- Participate in community activities
- Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (reading, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.