Patient Relations Representative

United States·Little Rockmid

Other

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Quick Summary

Key Responsibilities

Commensurate with education and experience Required Documents to Apply:List of three Professional References (name, email, business title), Resume Optional Documents:Proo

Requirements Summary

Minimum Qualifications: Bachelor’s degree in Management,

Technical Tools

Other

12/12/2026

Regular

Day Shift (United States of America)

University of Arkansas for Medical Sciences

Requirements

~2 min read

Bachelor’s degree in Management, Healthcare or related field plus 3 years’ experience in healthcare revenue cycle related functions

High school diploma/GED plus 7 years’ experience in healthcare revenue cycle.
Must be able to perform basic operations on a computer within the Windows operation system
Excellent telephone etiquette skills
Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task

Greet and assist patients and visitors with courtesy and professionalism, both in-person and via digital/phone platforms.
Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation.
Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools.
Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care.
Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.
Provide patients with information about hospital services, policies, rights, and responsibilities.
Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions.
Assist with patient satisfaction initiatives, surveys, and feedback analysis.
Monitor wait times, patient flow, and service delivery to proactively identify and resolve service gaps.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The Smart Care Patient Relations Representative coordinates and enhances access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences Ambulatory Services. The Smart Care Patient Relations Representative facilitates coordination of appointments and providers ensuring all special needs have been met.

Commensurate with education and experience

List of three Professional References (name, email, business title), Resume

Proof of Veteran Status

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.