Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? If so, MultiPro wants you on our team!

We’re looking for an Order Processor ready to make an impact. In this role, you’ll serve as a key point of contact for our clients while ensuring timely and accurate order fulfillment. If you’re proactive, highly organized, and passionate about customer service, this is the role for you.

• →Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• →Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• →Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• →Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• →Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• →Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• →Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Education: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross-functional teams to meet client needs.

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you’re looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you’ve found it.

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Are you a current Valet Living employee? If so, click here to apply.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.