Manager, Event Technology Services

• Own technology planning, production, and execution for Vanguard's corporate events, including flagship conferences along with town halls, leadership broadcasts, and executive engagements.
• Run event intake, scoping, staffing, and scheduling, so every event has a clear owner, an AV run of show, and the right technical coverage.
• Ensure reliable delivery of virtual, hybrid, and in-person events, including global broadcasts that originate from or include international sites.
• Serve as the escalation point during live events, making real-time decisions that protect the presenter and attendee experience.

• Set standards for event room technologies, including AV systems, Microsoft Teams Rooms, cameras and displays, streaming platforms, and audience engagement tools such as QR experiences.
• Own the lifecycle and roadmap for event technology assets, evaluating emerging production and hybrid-event technologies to improve quality and scale.
• Partner with network and collaboration engineering on readiness and silent testing ahead of major events, and drive remediation of findings.

• Establish repeatable processes, including run-of-show templates, readiness checklists, post-event reviews, and knowledge documentation.
• Define and monitor event KPIs, such as event success rate, incident volume, and stakeholder satisfaction, and use the results to drive continuous improvement.
• Manage event-related incidents, problems, and changes in ServiceNow in partnership with operational support teams.
• Maintain accurate inventory, audits, and asset management for event equipment and spaces.

• Lead, coach, and develop a team of event technology specialists, setting clear goals, giving regular feedback, and managing performance.
• Build a coverage model and skills matrix that removes single points of failure and supports growth into new spaces and global events.
• Foster a culture of accountability, candor, customer focus, and strong partnership with event planners, communications teams, and venue partners.
• Recruit, onboard, and develop team members, including global and contract resources.

• Manage relationships with production companies, AV integrators, staging vendors, and venues, including scopes of work, quotes, and performance.
• Develop and manage the event technology budget, including forecasting and business cases for new investments.
• Ensure vendor deliverables meet Vanguard's quality, security, and brand standards.

• Undergraduate degree of equivalent combination of training and experience
• 10 years related work experience, with at least five years’ experience in technical support
• Three + years of people leadership/supervisory experience

• Proven ability to prioritize deliverables, resource-planning skills, driving change and updating sr. stakeholders
• Willing and able to support a fully onsite, five-day work schedule.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.