Patient Representative (Northwest, AR)

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Patient Access RepresentativeHealthcare Non-Clinical

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Requirements Summary

Minimum Qualifications: High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

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Patient Access RepresentativeHealthcare Non-Clinical

12/04/2026

Regular

University of Arkansas for Medical Sciences

Requirements

~1 min read

https://uamshealth.com/northwest/orthopaedics-and-sports-medicine/

Minimum Qualifications:

High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

Knowledge, Skills & Abilities:

Ability to follow oral instructions, read, and write.
Computer/basic keyboard skills, telephone etiquette skills,
General knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Understanding of financial counseling and revenue cycle management.
Ability to manage high-risk pre-certifications and develop denial avoidance strategies.
Proficiency in producing and analyzing financial reports to ensure accuracy.
Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Preferred Qualifications:

Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction.

The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization. Join us and become an essential part of supporting our patients and advancing care in the Northwest region!

This position will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.

Commensurate with education and experience

Resume

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.