NOC Analyst II

Make your mark at one of the biggest names in payments. We’re looking for a NOC Analyst II to join our ever-evolving Global Network Operations Center team and help ensure the reliability and availability of ACTIVE Network production services in a 24x7 environment.

• Monitor production applications, infrastructure, cloud platforms, payment services, networks, SSL/TLS certificates and third-party dependencies.
• Investigate and validate alerts, perform initial troubleshooting, assess service impact and determine the appropriate response and escalation path.
• Coordinate operational incidents through resolution, engaging technical teams, service owners and third-party vendors when required.
• Maintain accurate incident records and provide clear, timely incident notifications, status updates, restoration notices and shift handovers.
• Perform service checks, maintenance monitoring and post-change validation, while contributing to improvements in runbooks, monitoring coverage and shift operations.

• Experience supporting production services in a NOC, technical operations or similar 24x7 environment.
• Strong troubleshooting and analytical skills, with the ability to independently handle standard and moderately complex operational events.
• Experience with application, infrastructure, cloud, network or service monitoring and incident management.
• Strong written and verbal communication skills, with the ability to provide clear incident updates and coordinate across technical and business teams.
• Strong attention to detail and the ability to manage priorities, follow escalation procedures and maintain accurate operational documentation.

• Experience supporting payment platforms, cloud services or other high-availability, customer-facing production environments.
• Knowledge of SSL/TLS certificates, network fundamentals and third-party service dependencies.
• A continuous-improvement mindset, with experience contributing to runbooks, monitoring processes or operational practices.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.