Senior Manager, AI Engineering

Make your mark at one of the biggest names in payments. We’re looking for a Manager, AI Engineering to join our ever evolving AI Engineering & Innovation Team and help shape the future of global commerce. In this pivotal leadership role, you’ll drive the adoption and delivery of Generative Artificial Intelligence (GenAI) and Machine Learning (ML) solutions that transform how Global Payments serves clients, empowers teams, and accelerates business growth. Partnering with engineering, product, and business leaders, you’ll turn emerging technologies into scalable, enterprise-ready capabilities that create measurable value across the organization. Your leadership will influence our AI strategy, strengthen innovation at scale, and help position Global Payments at the forefront of the next generation of intelligent payment experiences.

• Drive enterprise AI transformation by identifying and delivering Generative Artificial Intelligence (GenAI) and Machine Learning (ML) solutions that create measurable business value, improve decision-making, and unlock new growth opportunities.
• Lead high-performing engineering teams that deliver innovative, production-ready AI products and capabilities, accelerating adoption, enhancing user experiences, and advancing strategic business objectives.
• Shape the future direction of AI across Global Payments by influencing investment priorities, evaluating emerging technologies, and turning complex business challenges into scalable solutions that drive competitive advantage.
• Champion responsible and effective AI adoption by ensuring solutions are secure, ethical, compliant, and aligned with business goals while building trust and confidence across stakeholders.
• Accelerate organizational AI maturity by fostering collaboration, growing internal AI communities, and expanding awareness of AI capabilities that empower teams to innovate and deliver greater impact.

• Proven success leading software engineering teams and delivering enterprise-scale Artificial Intelligence (AI), Machine Learning (ML), or Generative Artificial Intelligence (GenAI) solutions that drive business outcomes.
• Strong hands-on engineering background with experience building, deploying, and scaling production-ready software applications and AI-powered products.
• Demonstrated ability to translate business strategy into technical execution, aligning innovation initiatives with organizational goals and measurable results.
• Exceptional communication, stakeholder management, and storytelling skills with the ability to influence decisions across technical and non-technical audiences.
• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field, combined with a passion for developing talent and building high-performing teams.

• Experience with Natural Language Processing (NLP), conversational AI agents, or large language model application development frameworks.
• Knowledge of cloud and data platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), Snowflake, Apache Spark, or Apache Kafka.
• Experience implementing AI/ML operational practices, including continuous integration/continuous deployment (CI/CD), automation, data governance, or real-time data processing solutions.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

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