Application Analyst - Epic Resolute

The Application Analyst – Epic Resolute supports the implementation, maintenance, optimization, and ongoing operational support of Epic Resolute Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Electronic Remittance. This role partners closely with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement of Epic Revenue Cycle solutions.

The Application Analyst – Epic Resolute serves as the subject matter expert and technical resource for Epic Resolute application areas. This role collaborates with operational, financial, clinical, and technical teams to support application build, configuration, workflow optimization, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and ongoing enhancement of Epic Revenue Cycle applications, with an emphasis on Professional Claims, Electronic Remittance, Reimbursement Contracts, and Benefits Engine functionality while ensuring reliable system performance and efficient business operations.

• Design, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows

• Analyze operational, financial, clinical, and technical workflows to develop effective application solutions

• Serve as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues

• Support application build, configuration, operational support, and post-go-live stabilization activities

• Participate in break/fix support and workflow optimization initiatives

• Conduct workflow analysis to identify opportunities for operational improvement across Revenue Cycle operations

• Design and implement Epic Resolute application solutions supporting departmental and organizational needs

• Collaborate with operational and financial stakeholders to prioritize enhancements

• Recommend workflow improvements that increase efficiency, accuracy, and user satisfaction

• Support continuous optimization following Epic implementations and quarterly Epic upgrade cycles

• Maintain and support Epic Resolute applications

• Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)

• Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades

• Coordinate testing activities across applications and participate in end-user validation efforts

• Ensure application changes comply with established change management procedures

• Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Resolute applications

• Support cross-functional problem solving and operational improvement initiatives

• Participate in planning, implementation, and optimization efforts supporting Epic Revenue Cycle applications

• Communicate technical recommendations and operational impacts to stakeholders

• Provide ongoing operational support for Epic Resolute applications, including break/fix support, enhancements, upgrades, and change requests

• Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization

• Follow established ITIL processes for incident, problem, and change management

• Participate in continuous improvement initiatives supporting Revenue Cycle workflows and application performance

• Assist with other Epic modules as operational needs require

• Provide backup support during peak workloads or staffing shortages

• Participate in special projects and organizational initiatives

• Perform related duties as assigned

• Quickly learn new healthcare technologies, Epic Resolute functionality, and Revenue Cycle workflows

• Maintain current knowledge of Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Epic Revenue Cycle functionality

• Pursue ongoing technical learning and professional development opportunities

• Apply new knowledge to improve application performance and operational efficiency

• Use analytical thinking and structured troubleshooting techniques to resolve complex application issues

• Diagnose application, workflow, and configuration issues affecting Revenue Cycle operations

• Develop practical solutions that improve user experience and operational performance

• Collaborate with cross-functional teams to resolve system challenges

• Demonstrate commitment to meeting the needs of operational, financial, clinical, and technical stakeholders

• Provide responsive, high-quality application support

• Anticipate operational needs and proactively address concerns

• Promote user satisfaction through effective application support and workflow optimization

• Work effectively with Revenue Cycle leadership, business office staff, application analysts, technical teams, vendors, and operational partners

• Build productive working relationships across multidisciplinary teams

• Share technical knowledge and best practices

• Participate actively in team meetings, projects, and optimization initiatives

• Review application configurations and documentation for accuracy and completeness

• Maintain high standards for application quality and reliability

• Ensure configuration changes follow established governance and best practices

• Monitor application performance and identify opportunities for continuous improvement

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems

• Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment

• Experience supporting Epic Resolute applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Revenue Cycle workflows

• Experience performing workflow analysis and partnering with clinical, operational, and financial stakeholders to improve application performance

• Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities

• Experience supporting post-go-live operations, break/fix support, quarterly Epic upgrades, and ongoing operational maintenance

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent verbal and written communication skills

• Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment

• Five to seven years of experience supporting Epic applications within a healthcare environment

• Active Epic Certification or Accreditation in a relevant Epic Resolute application (Professional Billing, Hospital Billing, or Claims)

$79,316+ depending on qualifications

• Standard office environment and equipment

• Repetitive use of a keyboard and computer

• Hybrid work environment with on-site collaboration as business needs require

• May participate in quarterly Epic upgrades, integrated testing, implementations, post-go-live support, and occasional after-hours operational support

• May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting healthcare environments

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

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A criminal history background check will be required for finalist(s) under consideration for this position.

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The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.